Elizabeth Kniffen
Burlington,IA
Summary
Caring, empathetic Substance Abuse Counselor with 15 years of experience in 1 setting. Exceptionally talented at building rapport with high risk clientele to encourage honesty and growth. Seeking a position in working and helping others.
Overview
27
27
years of professional experience
Work History
Substance Abuse Counselor
Alcohol And Drug Dependency Services
Burlington, IA
03.2004 - Current
- Facilitated group and individual therapy in an outpatient setting.
- Developed individual treatment goals based on history and diagnosis.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Collected urine samples to test for substance use.
- Completed required documentation in a timely manner.
- Conducted therapeutic individual and family therapy sessions.
- Observed and monitored client behavior and responses to treatment.
- Developed and implemented treatment plans and modified when needed.
- Presented case history material to review and discussion with other staff members.
- Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
- Connected clients with community service and resource agencies.
- Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
Tax Professional
H & R Block
Burlington, IA
02.2004 - 04.2018
- Provided information about available products and services.
- Interviewed clients to collect information and gather necessary paperwork.
- Performed clerical tasks to maintain team efficiency and support customer needs.
- Maintained complete records of client tax returns and supporting documentation.
- Prepared tax returns according to government guidelines.
Medical Receptionist
Burlington Area Family Practice Center
West Burlington, IA
02.1999 - 06.2004
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Ensured the waiting room looked neat and organized at all times.
- Scheduled, rescheduled and handled cancelled appointments for patients.
Education
Bachelor of Science - Human Services
Iowa Wesleyan University
Mount Pleasant, IA2014
Associate of Applied Science - Substance Abuse Counseling
Southeastern Community College
West Burlington, IA2005
Skills
- Individual counseling
- Clinical documentation
- Goal setting
- Specimen testing
- Clinical assessment
- Providing community referrals
- Crisis intervention
- Family therapy
- Adult corrections expertise
- Culturally sensitive
- Strong public speaker
- Curriculum development
- Trained in indicators of child abuse
- Skilled in intake interviewing
- Case management proficiency
- Adept at treatment and discharge planning
- Public speaking ability
Timeline
Substance Abuse Counselor
Alcohol And Drug Dependency Services
03.2004 - Current
Tax Professional
H & R Block
02.2004 - 04.2018
Medical Receptionist
Burlington Area Family Practice Center
02.1999 - 06.2004
Bachelor of Science - Human Services
Iowa Wesleyan University
Associate of Applied Science - Substance Abuse Counseling
Southeastern Community College
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