Elizabeth Koch
FARGO,ND
Summary
Skilled Client Services Representative with background in managing customer relations. Strengths include communication, problem-solving and multitasking. Proven track record of enhancing client satisfaction through exceptional service and solution implementation. Known for improving operational procedures to streamline client interactions.
Overview
10
10
years of professional experience
Work History
Client Services
The Village Family Services
Fargo, North Dakota
12.2021 - 05.2025
- Assisted clients and providers with scheduling, check-in, and documentation.
- Answered incoming calls, responded to emails, faxes, and other inquiries from clients in a multi-faceted office.
- Promoted high client satisfaction by resolving problems with knowledgeable and friendly service.
Associate Claims Representative
Sanford Health Plan
Fargo, ND
10.2017 - 11.2021
- Handled and processed variety of claims and insurance policies.
- Adjudicated and verified according to data in reports and met production standards.
- Worked closely with other associates to problem solve issues.
- Updated patient claims, analyzed authorizations, diagnosis information, procedures, and benefit adjustment.
Customer Service
Corwin Auto
FARGO, ND
09.2015 - 10.2017
- Confirmed service appointments for customers and resolved issues.
- Worked with team in different departments and service staff in confirming daily appointments and escalating customers when needed.
- Participated in needed training events with management to further my knowledge and skills.
Education
CCA Certified Coding Associate
AHIMA
11-2021
Medical Billing And Coding Certificate -
Rasmussen College
Fargo, ND06.2017
Bachelor of Arts - Art
Moorhead State University
Moorhead, MinnesotaSkills
- Claims processing and adjustment
- Experience with multiple computer programs and applications
- HIPAA policy knowledge and education
- Time management and organizational skills
- Interpersonal communication and problem solving
- Appointment scheduling experience
Affiliations
- Enjoy gardening, painting, and crafts.
References
References available upon request.
Timeline
Client Services
The Village Family Services
12.2021 - 05.2025
Associate Claims Representative
Sanford Health Plan
10.2017 - 11.2021
Customer Service
Corwin Auto
09.2015 - 10.2017
Medical Billing And Coding Certificate -
Rasmussen College
Bachelor of Arts - Art
Moorhead State University
CCA Certified Coding Associate
AHIMA
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