Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Elizabeth Koch

FARGO,ND

Summary

Skilled Client Services Representative with background in managing customer relations. Strengths include communication, problem-solving and multitasking. Proven track record of enhancing client satisfaction through exceptional service and solution implementation. Known for improving operational procedures to streamline client interactions.

Overview

10
10
years of professional experience

Work History

Client Services

The Village Family Services
Fargo, North Dakota
12.2021 - 05.2025
  • Assisted clients and providers with scheduling, check-in, and documentation.
  • Answered incoming calls, responded to emails, faxes, and other inquiries from clients in a multi-faceted office.
  • Promoted high client satisfaction by resolving problems with knowledgeable and friendly service.

Associate Claims Representative

Sanford Health Plan
Fargo, ND
10.2017 - 11.2021
  • Handled and processed variety of claims and insurance policies.
  • Adjudicated and verified according to data in reports and met production standards.
  • Worked closely with other associates to problem solve issues.
  • Updated patient claims, analyzed authorizations, diagnosis information, procedures, and benefit adjustment.

Customer Service

Corwin Auto
FARGO, ND
09.2015 - 10.2017
  • Confirmed service appointments for customers and resolved issues.
  • Worked with team in different departments and service staff in confirming daily appointments and escalating customers when needed.
  • Participated in needed training events with management to further my knowledge and skills.

Education

CCA Certified Coding Associate

AHIMA
11-2021

Medical Billing And Coding Certificate -

Rasmussen College
Fargo, ND
06.2017

Bachelor of Arts - Art

Moorhead State University
Moorhead, Minnesota

Skills

  • Claims processing and adjustment
  • Experience with multiple computer programs and applications
  • HIPAA policy knowledge and education
  • Time management and organizational skills
  • Interpersonal communication and problem solving
  • Appointment scheduling experience

Affiliations

  • Enjoy gardening, painting, and crafts.

References

References available upon request.

Timeline

Client Services

The Village Family Services
12.2021 - 05.2025

Associate Claims Representative

Sanford Health Plan
10.2017 - 11.2021

Customer Service

Corwin Auto
09.2015 - 10.2017

Medical Billing And Coding Certificate -

Rasmussen College

Bachelor of Arts - Art

Moorhead State University

CCA Certified Coding Associate

AHIMA