Summary
Overview
Work History
Education
Skills
Accomplishments/Awards
Websites
Timeline
Generic

ELIZABETH KRAUSS

Farr West,UT

Summary

Dependable Inside Sales Manager skilled at leading a team of salespeople to build professional relationships that will lead to increased sales and company profit. Adept at mentoring and coaching team members and leading market trend evaluations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

Inside Sales Manager

Qnergy Inc
Ogden, UT
03.2023 - Current
  • Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
  • Collaborated with marketing department to develop promotional materials that highlighted product features and benefits.
  • Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
  • Created detailed proposals outlining product offerings, pricing models, delivery timelines and payment terms.
  • Maintained accurate records of all customer interactions using CRM software.
  • Organized trade shows and events as part of the company's outreach efforts.
  • Identified areas where processes could be improved within the organization in order to streamline operations.
  • Participated in weekly strategy sessions with executive leadership team to brainstorm new ideas for growth initiatives.
  • Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.

Inside Sales Coordinator - Pipe/Stormwater

CONTECH ENGINEERED SOLUTIONS
West Chester, OH
06.2016 - 03.2023
  • Extensive product knowledge to determine customers needs based on project
  • Take offs from civil engineering plans
  • Quote specified products as well as recommended alternate options
  • Work with CAD to obtain submittal drawings for approval prior to fabrication
  • Timely entry of customer orders and set up of new customers
  • Quote follow up to obtain orders and feedback
  • Constant contact with manufacturing plant regarding order status, lead times and raw material availability.
  • Coordinated and maintained customer accounts, including orders, payment processing, and order tracking.
  • Supported sales representatives in the development of new business opportunities.

Treasury Operations Analyst

AK STEEL CORPORATION
06.2012 - 06.2016
  • Daily invoicing of all steel and by product sales, cash application, month end general ledger journal entry
  • Entry of orders for inter-plant transfers of scrap metal
  • Worked with multiple departments including purchasing, transportation, outside processing, sales, pricing/claims to ensure quick and accurate response to customer needs.

Credit Representative

AK STEEL CORPORATION
06.2011 - 06.2012
  • Obtaining customer payment within their contracted terms
  • Worked with large corporations such as GM, Ford & Toyota to keep payments on schedule
  • Worked closely with sales to monitor activity with delinquent accounts
  • Determined credit worthiness of new customers.

Inside Sales Representative

AK STEEL CORPORATION
05.2004 - 06.2011
  • Timely entry of customer orders
  • Set up of new customers and products
  • Expediting steel thru processing to ensure on-time delivery
  • Worked closely with sales to establish pricing and quote customers
  • Forecasting of anticipated needs to keep steady flow of steel in pipeline
  • Established a SOP for exports that was expanded to other departments.

Education

1 year. Psychology emphasis -

Sinclair Community College

Diploma -

West Carrollton Sr High School

Skills

  • Microsoft Office programs
  • SAP
  • Microsoft CRM
  • Microsoft Outlook
  • Lotus Notes
  • Account Management
  • Sales Team Leadership
  • Sales Tracking
  • Pipeline Management
  • Customer Relationship Building
  • Partnership Development
  • Netsuite

Accomplishments/Awards

  • 2015, Sent to AK Steel’s newly acquired mill in Dearborn MI for 6 weeks to learn their A/R and invoicing system to determine how it could be integrated with our existing system to bring these operations to our corporate office without any disruption to customers. Retained all daily responsibilities prior to the acquisition and incorporated new systems into my role.
  • 2008, Sent to AK Steel’s Europe office to learn their export business to take over their electrical steel exports to China. Set up new procedures including working with freight forwarders, setting up vessel shipments, auditing letters of credit from foreign banks to establish payment and ensure all international paperwork required for customer to import steel were properly completed and submitted on time to avoid penalties. Received a Vice President’s Award for this work and trained other divisions with these new procedures.

Timeline

Inside Sales Manager

Qnergy Inc
03.2023 - Current

Inside Sales Coordinator - Pipe/Stormwater

CONTECH ENGINEERED SOLUTIONS
06.2016 - 03.2023

Treasury Operations Analyst

AK STEEL CORPORATION
06.2012 - 06.2016

Credit Representative

AK STEEL CORPORATION
06.2011 - 06.2012

Inside Sales Representative

AK STEEL CORPORATION
05.2004 - 06.2011

1 year. Psychology emphasis -

Sinclair Community College

Diploma -

West Carrollton Sr High School
ELIZABETH KRAUSS