Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Lahera

Miami,FL

Summary

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

7
7
years of professional experience

Work History

Associate Banker

JPMorgan Chase
10.2019 - Current
  • Achieved high customer satisfaction by providing efficient and accurate banking services.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Collaborated with team members to ensure seamless branch operations and excellent customer service.
  • Assisted with training of new tellers on policies and procedures.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.

Sales Associate

Office Depot Inc
03.2018 - 09.2019
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

Supervisor

Freshii
03.2017 - 02.2018
  • Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
  • Excelled in every store position and regularly backed up front-line staff.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.

Education

Bachelor of Science - Finance

Wilmington University
New Castle, DE
12.2025

Skills

  • Bilingual in Spanish
  • Data Entry Efficiency
  • Attention to Detail
  • Notary Services
  • Customer Service
  • Sales expertise
  • Analytical Thinking
  • Banking Product Knowledge

Timeline

Associate Banker

JPMorgan Chase
10.2019 - Current

Sales Associate

Office Depot Inc
03.2018 - 09.2019

Supervisor

Freshii
03.2017 - 02.2018

Bachelor of Science - Finance

Wilmington University

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Elizabeth Lahera