
I am a passionate, hardworking, sales driven Associate Banker and Mathematician with an extensive knowledge in finance. I have years of customer service and leadership experience that has assisted me in handling complex client situations and developing branch staff. I enjoy a challenge and often look for opportunities to expand my knowledge and experience. My passion for excellence and helping others has been a key driving force in the success of my current role and I believe will allow me to be a integral resource of knowledge to others as I continue on my career path. My studies in Analytical Theory have also given me higher critical thinking skills and a keen eye for detail which I believe only enhances the skill sets that I have acquired up to this point. I appreciate the opportunity to be considered for this position and I believe that I am the ideal candidate that you are searching for.
- Assist Branch Manager and LAO in training and developing other employees and maintaining day to day branch operations
-Served as primary point of contact for operation related questions
-Proactively provide research and guidance for more complex client situations
-Fast and efficient cash handling & teller transactions
-Provide consultative financial analysis to clients and cross-sell products and services during service driven interactions, as appropriate
-Customer focus driven; providing superior customer service with every interaction
Additional Responsibilities:
-Vault custodian (March 2021- July 2021)
-Collateral Champion (Dec 2020- July 2021)
-ATM Custodian (April 2020- Current)
-Key Holder responsible for opening and closing store in the absence of store management
-Responsible for monitoring inventory and store appearance, ensuring the floor and stock room are ready for the business day.
-Supervising all associates and ensuring tasks are completed daily
-Process product returns, order voids, customer refunds, cash drops to the safe.
-Assist with bookkeeping activities, including cash report, cash counts, ledgers.