Thaius Davis Welch

• Creates great work environment for both customers and employees by providing exceptional customer service through active listening skills, empathy and genuine concern for clients
• Facilitated seamless account openings, closings, transfers, and updates for diverse clientele base
• Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
• Strengthened client relationships through consistent communication and personalized attention to individual needs
• Provided advice and educating customers on different bank products and financial options
• Provided assistance with mobile app, website and ATM's.
• Assists with investments and credit lines
• voluntarily performing community work

• Memorized and made excellent quality drinks for customers, prep food while connecting with customers and built memorable relationships around beverages
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction
• Maintains store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly including back room and Patio area
• Served customers quickly and efficiently and created strategies to prevent delays.
• Trained new team members on barista skills, upcoming new drinks, cash handling procedures, and company policies for consistent performance across the team.
• Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
• Restocked and cleaned stations and facilities to maintain clean environment for next shift
• Lead and delegate tasks to team members to meet business demands

• Handle cold and hot foods for customers
• Hour to hour check ups on fridge setups, review expiration dates
• Maintained cleanliness of workspace and serving area
• Handled industrial cooking machines like large ovens and deep fryers,
• Connected with customers to ensure satisfaction with food handling,
• Maintained organization of display cases

Perfected acting craft, taught choreography and overall movement for performance, dove into mindset of veterans and daily life, deconstructed William Shakespeare's Henry IV, performed 3 shows for wide variety of audience, motivated team's morale and success

• Tutored wide range of students between grade levels kindergarten through seventh grade
• Orchestrated breaks throughout theday for lunch and play time
• Mentored youth with small personal issues whenever possible
• Provided homework assistance using specific curriculum and materials
• Supported students with helpful study habits and exam strategies
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure