ELIZABETH LAIRD
Surf City,New Jersey
Summary
Creative Business Owner with exceptional background spent in retail industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
33
33
years of professional experience
Work History
Business Owner
Tuckerton Lumber Company
09.1988 - 07.2021
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Handled day-to-day accounting processes to drive financial accuracy.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Developed and enforced company policy and procedures relating to human resources activity.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Consulted with customers to assess needs and propose optimal solutions
- Worked with marketing teams to create print and online advertisements to bring in new customers
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success
- Interacted well with customers to build connections and nurture relationships
Managing Partner
Kitchen And Bath With TLC, LLC
04.2012 - 06.2016
- Established and implemented business procedures and process improvements.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Education
Associate of Applied Science - Paralegal Research
Rowan College At Burlington County
Pemberton, NJBachelor of Arts - Digital Photography
Southern New
Manchester, NH11.2023
Skills
- Customer Service
- Strategic Planning
- Business Administration
- Employee Training
- Regulatory Compliance
- Strategic Decision-Making
- Incident Response
- Relationship Building
- Customer Relations
- Attention to Detail
- Vendor Relationship Management
- Staff Hiring
Timeline
Managing Partner
Kitchen And Bath With TLC, LLC
04.2012 - 06.2016
Business Owner
Tuckerton Lumber Company
09.1988 - 07.2021
Associate of Applied Science - Paralegal Research
Rowan College At Burlington County
Bachelor of Arts - Digital Photography
Southern New
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