Elizabeth Lamb
Harlingen
Summary
Results-driven healthcare professional with over 15 years of diverse experience in leadership and clinical roles and over 4 years of experience in hospice. Skilled in enhancing productivity and efficiency in fast-paced environments while promoting compassionate, dignified care for patients seeking end-of-life solutions. Seeking Senior Hospice Sales Executive position with Ethos to leverage expertise and contribute to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hospice Liaison
Amedisys Hospice
Harlingen
05.2025 - Current
- Build and maintain strong relationships with physicians, hospitals, SNFs, and assisted living communities
- Develop and execute strategic marketing initiatives to expand hospice awareness and referral pipelines
- Conducted patient and family consultations to enhance hospice understanding and facilitate service conversion
- Delivered educational in-services to healthcare staff and community groups, boosting referral volume
- Collaborate with interdisciplinary teams to ensure seamless patient transitions and quality care
- Represent organization at community and industry events to strengthen market presence
- Created educational materials on hospice topics like end-of-life decision making for staff education sessions and community outreach events
Healthcare Consultant-Marketer
Concord Hospice Care
Edcouch
04.2024 - 05.2025
- Conducted calls and presentations to potential referral sources.
- initiated and coordinated contract negotiations with facilities to enhance collaboration and service delivery.
- Maintained up-to-date account of referrals, including physicians, hospitals, skilled nursing facilities, discharge planners, and case managers within assigned territory, ensuring seamless communication and coordination.
- Acted as a liaison, educator, and resource for hospice in the professional and community arena.
- Provided patient, family, and caregiver with education on hospice and encouraged informed decision making.
- Analyzed healthcare processes to identify improvement opportunities in patient care delivery standards, contributing to enhanced service quality.
- Collaborated with interdisciplinary teams to develop care plans for patients.
- Conducted training sessions for staff on hospice care best practices.
Hospice Community Liaison
WellMed Medical Management - United Health Group
Corpus Christi
12.2021 - 08.2023
- Oversee program management and direction of first WellMed Hospice Value-Based Insurance Design (VBID) Model Pilot Program.
- developed positive working relationships with doctors, hospice providers, and hospitals who refer members to hospice.
- market and promote program to stakeholders and the community;
- coordinate hospice admissions or Transitional Concurrent Care (TCC) enrollment based on criteria set by pilot program;
- communicate any updates/changes to hospice providers as well as impacted stakeholders in a timely manner.
- provide education to contracted hospice providers and CC market stakeholders.
- create market approved literature for hospice VBID program;
- ensured compliance of all contracted hospice providers with program requirements.
- conduct pre-hospice consultations with patients and family members.
- develop and present comprehensive reports and case studies.
- Acted as the primary contact for UHC and CMS regarding pilot program operations.
- managed Social Worker case management staff in the Rio Grande Valley and Corpus Christi market.
Clinical Administrative Coordinator-Case Mgmt
WellMed Medical Management - United Health Group
Corpus Christi
12.2020 - 12.2021
- Coordinated daily communications with hospitals, SNF, rehab, and LTAC facilities to ensure seamless patient transitions.
- Managed admission and discharge information after notification to ensure smooth transitions.
- Managed home health service requests from providers to facilitate timely patient care.
- create home health authorizations and perform clinical reviews.
- Managed clinical notifications and correspondence in personal task queue.
- Provide administrative support to case managers.
- Managed daily census and distributed relevant materials to clinical staff for effective operations.
- Requested initial and updated member records to maintain accurate and current information.
- utilize Report Manager to run Care Coordination reports and distribute accordingly.
- maintain monthly log and perform audit on Notice of Medicare Non-Coverage (NOMNC) per delegation requirement and distribute to management.
- Facilitated weekly PCC meetings to enhance collaboration and discuss patient care strategies.
Manager
Littlepage Optical
Corpus Christi
10.2013 - 12.2019
- Manage optical lab and wholesale store on a daily basis.
- Managed accounts payable and receivable processes to ensure accuracy.
- Coordinated and monitored office operations to meet company requirements.
- train new employees and maintain employee records.
- prepare financial reports using QuickBooks and Excel.
- research current market trends to increase sales.
- initiate and create new company contracts.
- prepare and conduct off-site safety presentations for contracted companies.
- Communicated effectively with physicians, business contacts, and the public.
- establish collaborative working partnerships with all company contracts.
- Maintained loyal customer base while attracting new clients.
- dispense, adjust, and repair eyewear.
Education
Master of Science - Healthcare Administration
The University of Texas Rio Grande Valley
Edinburg, TX07-2022
BAAS - Applied Arts And Sciences
University of The Incarnate Word
San Antonio, TX12-2019
• Medical Assistant Certification -
Kaplan College
San Antonio, TX05-2002
Skills
- Patient consultations
- Hospice collaboration
- Market analysis
- Patient/community education
- Regulatory knowledge
- Strategic partnerships
- Experience with marketing, presentations, and sales
- Communication strategies
Certification
• Lean Six Sigma White Belt Certified - Certification ID#: TiscISidMb
Timeline
Hospice Liaison
Amedisys Hospice
05.2025 - Current
Healthcare Consultant-Marketer
Concord Hospice Care
04.2024 - 05.2025
Hospice Community Liaison
WellMed Medical Management - United Health Group
12.2021 - 08.2023
Clinical Administrative Coordinator-Case Mgmt
WellMed Medical Management - United Health Group
12.2020 - 12.2021
Manager
Littlepage Optical
10.2013 - 12.2019
Master of Science - Healthcare Administration
The University of Texas Rio Grande Valley
BAAS - Applied Arts And Sciences
University of The Incarnate Word
• Medical Assistant Certification -
Kaplan College