Erin Carroll
York,SC
Summary
Results-oriented Hospice Sales Representative known for productivity and efficiency in task completion. Possess specialized skills in patient relationship management, accomplished at maintaining relationships with medical professionals and keeping detailed records, excel in communication, and problem-solving to achieve goals and meet patient needs.
Overview
25
25
years of professional experience
Work History
Hospice Liaison
Providence Care Home
Rock Hill, SC
06.2024 - Current
- Cultivated relationships with key decision makers at hospitals, clinics, and private practices.
- Educated healthcare providers on product features, benefits, and usage instructions.
- Collaborated with marketing team to design promotional materials that highlight product advantages over competitors' offerings.
- Followed up regularly with existing patients via phone calls or emails.
- Scheduled appointments with healthcare professionals to promote products or services.
- Responded promptly to inquiries from prospects about products or services offered.
- Resolved patient complaints in a timely manner while maintaining high levels of satisfaction.
- Served as primary contact for named accounts encompassing account management and sales responsibilities.
Medication Reconciliation Technician
Piedmont Medical Center
Rock Hill, SC
05.2020 - Current
- Performed medication reconciliation for inpatients and outpatients.
- Compiled, reviewed, and updated patient medical records with current medications.
- Identified discrepancies between medications prescribed by different healthcare providers.
- Provided education and support to patients on the importance of taking medications correctly and safely.
- Collaborated with pharmacists, nurses, physicians, insurance companies and other healthcare professionals to resolve any issues related to medication management.
- Assisted in resolving prescription errors or discrepancies.
- Ensured adherence to HIPAA privacy rules while working with confidential patient information.
- Researched medications to better understand properties and interactions with other drugs.
- Answered telephones to respond to questions or requests.
- Established and maintain strong relationships with heathcare professionals.
Nationally Certified Pharmacy Technician
Harris Teeter Pharmacy
Fort Mill, SC
07.2012 - 05.2020
- Responded to inquiries regarding insurance coverage for prescribed medications.
- Reconciled discrepancies between invoices and actual received items on a weekly basis.
- Assisted pharmacist in providing patient counseling services related to medication usage.
- Performed data entry into pharmacy computer systems accurately and efficiently.
- Reported any adverse reactions to medications or treatments to the supervising pharmacist immediately.
- Collaborated with pharmacists and healthcare providers in order to provide optimal patient outcomes.
- Educated patients on proper medication administration techniques.
- Processed third-party claims for reimbursement using knowledge of insurance plans.
- Resolved billing issues with insurance companies promptly.
- Maintained current knowledge of laws governing the practice of pharmacy technicians.
- Managed daily workflow including processing new orders, refills, transfers.
- Ensured compliance with federal, state, professional standards, guidelines, regulations.
- Provided customer service to patients by answering questions about medications and filling prescriptions.
- Verified accuracy of prescription information such as dosage, directions for use, drug interactions, and contraindications.
- Maintained records of controlled substances according to state regulations.
- Organized medication orders by reading and interpreting physicians' instructions.
- Received written or electronic prescription requests from customers or health care professionals.
- Monitored inventory levels of drugs and supplies to ensure adequate stock is available at all times.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Interpreted and processed medication orders under supervision of pharmacist.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Promoted vaccines within the pharmacy and doctor offices
- Facilitated successful vaccine clinics
Nationally Certified Pharmacy Technician
Bi-Lo Pharmacy
York , SC
06.2000 - 07.2012
- Responded to inquiries regarding insurance coverage for prescribed medications.
- Reconciled discrepancies between invoices and actual received items on a weekly basis.
- Assisted pharmacist in providing patient counseling services related to medication usage.
- Performed data entry into pharmacy computer systems accurately and efficiently.
- Reported any adverse reactions to medications or treatments to the supervising pharmacist immediately.
- Collaborated with pharmacists and healthcare providers in order to provide optimal patient outcomes.
- Educated patients on proper medication administration techniques.
- Processed third-party claims for reimbursement using knowledge of insurance plans.
- Resolved billing issues with insurance companies promptly.
- Maintained current knowledge of laws governing the practice of pharmacy technicians.
- Managed daily workflow including processing new orders, refills, transfers.
- Ensured compliance with federal, state, professional standards, guidelines, regulations.
- Provided customer service to patients by answering questions about medications and filling prescriptions.
- Verified accuracy of prescription information such as dosage, directions for use, drug interactions, and contraindications.
- Maintained records of controlled substances according to state regulations.
- Organized medication orders by reading and interpreting physicians' instructions.
- Received written or electronic prescription requests from customers or health care professionals.
- Monitored inventory levels of drugs and supplies to ensure adequate stock is available at all times.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Mixed pharmaceutical preparations according to written prescriptions.
Education
High School Diploma -
York Comprehensive High School
York, SCBachelor of Science - Biology
Winthrop University
Rock Hill, SCPTCB Certified
BLS certified
Skills
- Patient interviewing
- Clinical Documentation
- Attention to detail
- Strong communication skills
- Ability to work well under pressure
- Patient education
- Sales communication
- Relationship building
- Product knowledge
- Servicing accounts
- Cold calling
- Building client relationships
- Medical terminology
- Effective communication
Timeline
Hospice Liaison
Providence Care Home
06.2024 - Current
Medication Reconciliation Technician
Piedmont Medical Center
05.2020 - Current
Nationally Certified Pharmacy Technician
Harris Teeter Pharmacy
07.2012 - 05.2020
Nationally Certified Pharmacy Technician
Bi-Lo Pharmacy
06.2000 - 07.2012
High School Diploma -
York Comprehensive High School
Bachelor of Science - Biology
Winthrop University
PTCB Certified
BLS certified