Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Elizabeth Larsen

Bartlett,IL

Summary

My objective is to obtain a roll where I can be apart of a cohesive team and assist in driving customer satisfaction and business growth. I'm very much a team player with a strong work ethic and desire to take on new challenges. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Verizon Wireless Solution Specialist

Verizon Wireless
07.2021 - Current
  • Selected to be a part of the Apple Masters Program, enhancing skills and knowledge.
  • Achieved remarkable business account performance as the top Solution Specialist within the territory in 2023.
  • Number 2 Sales Specialist for consumer accounts out of 7 employees.
  • Recognized by management as a reliable and trusted employee. Issued store keys to assist in opening and closing shifts.
  • Assist customers in identifying and addressing wireless solutions.
  • Fluent in Verizon SAP system for inventory, store operations, and cash management.
  • Assist in the recruitment and training of new employees.
  • Analyzed customer data to develop insights into customer preferences, usage patterns and buying behavior.
  • Performed troubleshooting activities to identify root cause of customer issues and implemented corrective action plans to resolve them.
  • Attend corporate trainings to stay up to date on new technologies to assist in the growth of new sales.

Taekwondo Assistant Master 4th Degree Black Belt

Revolution Taekwondo
01.2016 - 09.2023
  • Instructed individuals of all ages in both traditional and sport forms of taekwondo.
  • Led taekwondo classes 5 days a week at multiple locations.
  • Presented taekwondo program to new customers and performed registration and orientation.
  • Managed daily operations of Arlington Heights location.
  • Encouraged students to strive for excellence by setting achievable goals with measurable outcomes.
  • Provided one-on-one coaching for advanced level students who needed extra attention or assistance with specific skills.
  • Led group sparring sessions to teach defensive strategies and skills.
  • Motivated students through positive reinforcement techniques such as rewards or recognition.
  • Maintained a safe environment throughout classes by enforcing discipline rules.
  • Helped new students adjust quickly into the program by providing guidance and support.
  • Coached students at both local and national level competitions.
  • USA Teakwondo level 2 registered coach
  • Safe Sport Certification.
  • Illinois State Champion and USA Taekwondo National Champion.
  • Competed in Taekwondo Sparring as a Global Competitor.

Sales Associate

Abercrombie & Fitch
11.2017 - 02.2021
  • Utilized POS system to process customer payments.
  • Greeted customers and assisted with product questions.
  • Provided clear explanations of promotions and special offers to customers.
  • Elevated team performance by instructing and supporting new employees.
  • Offered suggestions for additional items that may be of interest to customers.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Handled customer complaints in a professional manner.
  • Assisted customers by sourcing products from various store locations.

Education

High School Diploma -

South Elgin High School
South Elgin, IL
05-2019

Diploma -

Beacon Academy of Media And Digital Arts
South Elgin, IL
05-2019

Some College (No Degree) - Business

William Rainey Harper College
Palatine, IL

Skills

  • Sales / Customer Service
  • Time management
  • Active Listening
  • Excellent Communication
  • Creative Issue Resolution
  • Task Prioritization
  • Problem-Solving
  • Sales expertise
  • Scheduling

Languages

English
Native/ Bilingual
Polish
Professional

References

References available upon request.

Timeline

Verizon Wireless Solution Specialist

Verizon Wireless
07.2021 - Current

Sales Associate

Abercrombie & Fitch
11.2017 - 02.2021

Taekwondo Assistant Master 4th Degree Black Belt

Revolution Taekwondo
01.2016 - 09.2023

High School Diploma -

South Elgin High School

Diploma -

Beacon Academy of Media And Digital Arts

Some College (No Degree) - Business

William Rainey Harper College

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Elizabeth Larsen