TyNeisha Washington
Marlin,TX
Summary
Enthusiastic and results-driven sales and customer service professional with a strong focus on communication and negotiation. Committed to delivering exceptional customer service and leveraging extensive knowledge of products and services to create tailored solutions that drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates, with a talent for effectively interacting with staff at all levels of the organization and the public. Proven track record of identifying prospects, converting leads into customers, and closing sales through superior communication skills that enable understanding of client needs. Recognized for creativity and resourcefulness in consistently surpassing sales, revenue, and profit goals. Detail-oriented team player with strong organizational skills, thrives in handling multiple projects simultaneously while maintaining a high degree of accuracy. Actively seeking a full-time position that provides professional challenges to utilize interpersonal skills, excellent time management, and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Verizon Wireless Inside Sales Representative
Verizon
10.2022 - Current
- Work from home Wireless salesman
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Used CRM software to maintain detailed contact logs and account records.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Quoted prices, credit terms and other bid specifications.
B2B Sales Representative
Telvista
05.2022 - 08.2022
- Work from home and Make outbound calls to businesses for a one call close sale
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Owner/ Manager/Cashier/Customer Service
Whups BBQ
03.2021 - 02.2022
- Own, manage and operate business
- Take phone orders/window orders, prepare food, cut meat, clean, work cash register and multitask throughout the day
- Responsible for account management, inventory and employees.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and Number employees.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Sales Representative
AT&T
01.2018 - 03.2021
- Sales rep; who had to sell different products and maintain a monthly quota, provide customer service, technical support, and manager on duty responsibility.
Sales Support Representative
AT&T
10.2016 - 02.2017
- Be the assistant managers right hand, greet customers, keep track of inventory, make sure store is up to conduct and know and inform customers about different deals and promotions
Correctional Officer III
Texas Dept of Criminal Justice
12.2015 - 12.2016
- Manage offenders and provide public safety.
Customer Service Representative
C3 Communications
06.2015 - 08.2016
- Multitasking, provide great customer service, refill medications, track medication and work several computer systems
- Handle customer health care and insurance information and health insurance plans through Humana.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Deli Worker
HEB
01.2014 - 10.2014
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Education
Some in Education - Business
Sam Houston State University
05.2015
Some in General Studies -
Prairie View A&M University
06.2012
High school diploma -
Marlin High School
06.2010
Skills
- People
- Teamwork
- Coaching
- Development
- Helping
- Mentor
- Teaching
- Leadership
- Analytical
- Sales Support
- Sales Closing
- Lead Prospecting
- Customer Retention
- Account Management
- Records Management
- Customer Service
- Customer Needs Assessment
- Product and Service Sales
- Staff Training
- Sales Expertise
- Expense Reporting
- Customer Relations
- Negotiation Tactics
- Prospecting Skills
- Relationship Building
- Closing Talents
- Complex Problem-Solving
- Product and Service Knowledge
- Sales Consultation
- Dispatching
Certification
UI/UX DESIGN CERTIFICATION
FULL SERVICE USA TRUCK DISPATCHING CERTIFICATION
Timeline
Verizon Wireless Inside Sales Representative
Verizon
10.2022 - Current
B2B Sales Representative
Telvista
05.2022 - 08.2022
Owner/ Manager/Cashier/Customer Service
Whups BBQ
03.2021 - 02.2022
Sales Representative
AT&T
01.2018 - 03.2021
Sales Support Representative
AT&T
10.2016 - 02.2017
Correctional Officer III
Texas Dept of Criminal Justice
12.2015 - 12.2016
Customer Service Representative
C3 Communications
06.2015 - 08.2016
Deli Worker
HEB
01.2014 - 10.2014
Some in Education - Business
Sam Houston State University
Some in General Studies -
Prairie View A&M University
High school diploma -
Marlin High School