Jordan Hall
Martins Ferry
Summary
Professional wireless sales specialist with strong track record in driving sales and enhancing customer satisfaction. Adept at understanding customer needs and recommending solutions, leveraging in-depth product knowledge. Known for effective team collaboration and adaptability, consistently meeting and exceeding sales targets. Demonstrates strong communication, problem-solving, and interpersonal skills, ensuring reliable support and flexibility in dynamic environments.
Overview
12
12
years of professional experience
Work History
Verizon Wireless Sales Representative
Verizon
04.2024 - Current
- Enhanced customer engagement by building strong relationships and understanding individual needs.
- Provided technical support for wireless devices, ensuring seamless user experience.
- Facilitated product demonstrations to educate customers on wireless features and benefits.
- Assisted customers with plan selection, resulting in optimized service usage.
- Identified opportunities for service plan upgrades, enhancing customer value.
- Resolved billing and service issues for maintaining positive customer relations.
- Collaborated with team members to achieve monthly sales targets.
- Processed transactions efficiently, ensuring accurate and timely payments.
Front Desk
Holiday Inn Express
02.2016 - 09.2016
- Greeted daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention
- Responded quickly to room requests and other inquiries received through the establishment's website, email, or phone
- Double-checked financial data for accuracy by comparing payment cards to identification
- Greeted guests politely and gave them room keys as well as information on amenities and policies
- Answered guests' questions and directed them to local attractions
- Reviewed all charges with guests calculated billings and posted charges to room accounts, and at checkout
- Took reservations for guests over the phone, in person, and online, and provided confirmation information
- Was in charge of keeping the front desk area clean and organized
Supervisor
Spencers
02.2015 - 12.2015
- Provided professional, friendly, and engaging service on a consistent basis
- Was in charge of training new employees
- Kept track of sales goals and prepared reports for management
- Maintained a high level of morale and teamwork on the production floor through frequent communication with employees
- Handled Returns of products
- Quickly and Efficiently handled transactions
- Counted and handled deposits at the end of the night
Car Rental Return Agent
Avis and Budget
04.2013 - 11.2013
- Assisted customers in the return of their vehicles
- Perform vehicle examinations to make note of any damages done
- Handle incoming rental agreements with our diamond card loyalty members
- Answer phones to assist loyalty members with reservations and questions
- Finish transaction at the return of the vehicle
Education
High School Diploma -
Martins Ferry High School
Martins Ferry, OH05-2005
Skills
- Wireless sales
- Customer relations
- Sales performance
- Product knowledge
- Client engagement
- Service quality
- Critical thinking
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Verizon Wireless Sales Representative
Verizon
04.2024 - Current
Front Desk
Holiday Inn Express
02.2016 - 09.2016
Supervisor
Spencers
02.2015 - 12.2015
Car Rental Return Agent
Avis and Budget
04.2013 - 11.2013
High School Diploma -
Martins Ferry High School
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