Elizabeth Leal
Downey,CA
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
21
21
years of professional experience
Work History
Worldwide Account Project Manager
Eg+ Worldwide
Long Beach, CA
10.2020 - Current
- Sole project owner working closely with the account, production / studio, and asset management teams as well partner agencies and 3rd party vendors on a global Consumer Packaged Goods (CPG) account
- Direct client communication and managing multiple clients and projects
- Learn, understand and know the client, their products, services, brands, processes, tools, partners and audience
- Establish and maintain effective, trusted and collaborative working relationships with clients, agency partners and internal departments
- Highly communicative and focused on pre-emptive problem solving as well as in managing the expectations of the client at all times, particularly with regard to turnaround times
- Manage small-to-large multi-channel video / moving image, print and digital adaptation and regional localization projects including video (TV / OLV), social, collateral, web banners, websites and more
- Work within the client’s workflow tool to intake new projects, upload documentation / assets for review, intake feedback and deliver final files
- Review client briefs to determine if all requirements are met and work with the client and / or partner agencies to fill in the gaps
- Brief, define project scope and coordinate the estimation process with the studio team and 3rd party vendors
- Partner with the studio team and 3rd party vendors to create and manage detailed multi-phased project plans
- Manage day-to-day tasks, performing proactive identification of potential challenges and ensuring on-time and quality project deliverables
- Manage project scope, timeline and budget and document scope when additional requests are made
- Manage project communication internally and externally and document key meetings and decisions
- Manage invoice tracking and account billing for a project-based account
- Report overall project status internally and externally
- Coordinate handoff of final assets to the asset management team
Sr Event Manager
Renaissance Club Sport Hotel
Aliso Viejo, CA
01.2020 - Current
- Established strong relationships with vendors and suppliers, ensuring seamless event execution.
- Collaborated with sales teams to design engaging product launch events that generated buzz and customer interest.
- Negotiated contracts with venues and service providers, securing favorable terms for clients.
- Delivered memorable events by incorporating cutting-edge technology solutions such as virtual reality experiences or interactive displays.
- Streamlined event management processes for increased efficiency and cost savings.
- Generated repeat business by consistently providing outstanding customer service pre-, during-, and post-event stages.
Senior Event Manager
Long Beach Renaissance Hotel
10.2016 - 04.2020
- Prepared all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event, and post event phases for Convention groups
- Managed a smooth transition between sales phase, Event Phase and Events Operation Phase
- Created loyalty and build rapport with customers upon receipt of group contract
- Partnered with customers, offered assistance, and remained flexible to help deliver a successful event according to customer budget
- Facilitated various meetings as necessary, Banquet Event Order, Block Review, Staff Meetings, Front Desk, Pre-Convention and Post Convention
- Coordinated and communicated event details both verbally and in writing to customer and hotel operations
- Participated in customer site inspections and assisted with sales process when necessary
- Accurately forecasted group sleeping rooms and event revenue for assigned groups
- Proactively identified operational challenges associated with group and works with hotel staff and customer to solve and or develop alternative solutions
- Achieved Leader of the Quarter 1st Quarter 04/19
Senior Event Manager
Manhattan Beach Marriott
11.2014 - 10.2016
- Prepared all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event, and post event phases for Convention groups
- Managed a smooth transition between sales phase, Event Phase and Events Operation Phase
- Created loyalty and build rapport with customers upon receipt of group contract
- Partnered with customers, offered assistance, and remained flexible to help deliver a successful event according to customer budget
- Facilitated various meetings as necessary, Banquet Event Order, Block Review, Staff Meetings, Front Desk, Pre-Convention and Post Convention
- Coordinated and communicated event details both verbally and in writing to customer and hotel operations
- Participated in customer site inspections and assisted with sales process when necessary
- Accurately forecasted group sleeping rooms and event revenue for assigned groups
- Proactively identified operational challenges associated with group and works with hotel staff and customer to solve and or develop alternative solutions
- Interacted with guests to obtain feedback on product quality and service levels
- Empowered associates to provide excellent customer service
- Solicit feedback from the hotel departments to identify areas of improvement to enhance the Meeting Planner experience
- Currently assuming the responsibilities of a director of events, attending p&l Critique, accurately projecting events and ensuring the team is doing so, strategy meeting, Assigning turnovers, currently two managers, and three hourly’s report to me
- Achieved Leader of the Quarter 2nd Quarter 06/15
- Achieved Event Management Team of the Year 2014/2015
Banquet Coordinator
JW LA Live / Ritz Carlton
08.2013 - 11.2014
- Create weekly schedules for Event Service
- Prepare flow sheets, diagrams, and pertinent documents for the Event Services Supervisors
- Assist Director of Banquets planning quarterly Five Star Luncheons to include theme and décor/props ideas
- Update PD Files, prepare documentation for employees, Assisted with the interview process
- Work closely with Human Resources on behalf of Event Services to communicate all required trainings, documents needed
- Worked hand in hand with all Event Managers to confirm set up details.
Event Manager
Marina Del Rey Marriott
02.2008 - 08.2013
- Facilitated various meetings as necessary, Banquet Event Order, Block Review, Staff Meetings, Front Desk, Pre-Convention and Post Convention
- Proactively identified operational challenges associated with group and works with hotel staff and customer to solve and or develop alternative solutions
- Prepared all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event, and post event phases for Convention groups
- Interacted with guests to obtain feedback on product quality and service levels
- Empowered associates to provide excellent customer service.
Event Management Event Coordinator
Marina Del Rey Marriott
01.2007 - 02.2008
- Responsible for monitoring room blocks and cover sheets for all 'rooms' only groups
- Manage and detail EBC and Social Wedding Groups from start to finish
- Meet with group/social contact to successfully execute sales contract concessions and conduct Daily Bill Review
- Efficiently manage time to ensure customer is satisfied while in-house, Gold Keys are delivered and still provide excellent service to all future customer events
- Verify all charges for groups are accurate and Final Bill is sent to accounting in a timely manner
- Assist two Event Mangers with monitoring room blocks, group cover sheets, and final billing
- Strong team player and always willing to take on new roles and challenges
- Achieved Associate of the Month: 10/07.
Event Management Event Coordinator
Los Angeles Airport Marriott
08.2005 - 12.2006
- Responsible for Group Cover Sheets, Group Resumes, creation/changes to Banquet Event Order’s, and the room’s portion of 75 + peak room night conventions to include inputting Room Blocks, Rooming List, and providing confirmation numbers on a timely manner; coordinate with the Front Desk to ensure smooth check-in
- Assist Event Managers with Pre-Convention Meetings, customers on site and via phone to ensure all guest needs and expectations are met and exceeded
- Run reports and write group resume to effectively communicate with hotel staff
- Meet with group contact to successfully execute sales contract concessions and conduct Daily Bill Review
- Complete Post Con Critique Forms for future hotel reference and compile Event Satisfactory Survey results
- For EBC groups
- Supported the Director of Event Management and 4+ Event Managers during periods of turnover
- Train new coordinators and contribute to total hotel team as a strong, self-motivated team player and provide excellent customer service to both customers and associates
- Achieved Associate of the Month: 7/06.
Data Entry Clerk
Cederlane Natural Foods
10.2004 - 08.2005
- Supervised a group of 10 individuals and trained new associates
- Responsible for accuracy of each individuals processing and ensured all team goals were met
- Placed and processed all invoices for Cederlane’s major accounts
- Effectively communicated with other departments to create seamless product delivery.
Hostess/Cashier
Los Angeles Airport Marriott
09.2003 - 10.2004
- Responsible for greeting and making guest experiences memorable
- Serviced guests as a Server when staffing was levels were low
- Assisted Starbucks and Room Service when needed to enhance guest satisfaction
- Ensured all checks were billed and closed out to correct accounts
- Trained new associates on Micros System
- Built relationships with new and repeat guests.
Education
High School Diploma -
South Gate Senior High School
South Gate, CASkills
- Decision-making capabilities
- Deadline Management
- Creativity and Adaptability
- Budget Development
- Brand Awareness
- Creative Direction
- Team leadership and supervision
- Vendor coordination
References
References are available upon request.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Worldwide Account Project Manager
Eg+ Worldwide
10.2020 - Current
Sr Event Manager
Renaissance Club Sport Hotel
01.2020 - Current
Senior Event Manager
Long Beach Renaissance Hotel
10.2016 - 04.2020
Senior Event Manager
Manhattan Beach Marriott
11.2014 - 10.2016
Banquet Coordinator
JW LA Live / Ritz Carlton
08.2013 - 11.2014
Event Manager
Marina Del Rey Marriott
02.2008 - 08.2013
Event Management Event Coordinator
Marina Del Rey Marriott
01.2007 - 02.2008
Event Management Event Coordinator
Los Angeles Airport Marriott
08.2005 - 12.2006
Data Entry Clerk
Cederlane Natural Foods
10.2004 - 08.2005
Hostess/Cashier
Los Angeles Airport Marriott
09.2003 - 10.2004
High School Diploma -
South Gate Senior High School