Elizabeth LeBlanc
Leominster,MA
Summary
Lead Operations Supervisor offering 16 years of extensive experience in Transportation. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Consistent history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.Considered hardworking, punctual and driven.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Operations Supervisor
T-Force Freight
Southborough, MA
05.2021 - Current
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Supervisor
T-Force Freight\ UPS Freight
Southborough, MA
10.2016 - 05.2021
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed logistics functions for company.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Trained new employees on proper protocols and customer service standards.
PDS Supervisor
UPS
Leominster, MA
11.2005 - 10.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Designated hazmat responder to enforce regulations, laws and established policies throughout operational stages.
- Interviewed, hired and trained new employees for production positions.
Education
Bachelor of Science - Business Management
Wilmington University
Wilmington, DE05.2013
Skills
- Goal Setting
- Assignment Delegation
- Verbal and Written Communication
- Cost Reduction
- Human Resources Oversight
- Recruitment and Hiring
- Training Management
- Employee Motivation
- Decision Making
- Customer Service Management
- Multitasking and Prioritization
- Materials Planning and Logistics
Accomplishments
- Supervised team of 35 staff members.
- Collaborated with team of 10 in the development of ECD.
- Achieved increased production by introducing ECD for paperless cross dock loading and unloading.
Certification
- designated hazmat responder, UPs
- Licensed DOT driver - 2007-2017
Timeline
Lead Operations Supervisor
T-Force Freight
05.2021 - Current
Operations Supervisor
T-Force Freight\ UPS Freight
10.2016 - 05.2021
PDS Supervisor
UPS
11.2005 - 10.2016
Bachelor of Science - Business Management
Wilmington University