Elizabeth Lebron

• Greeted and assisted patients with check-in procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Engaged with patients to provide critical information.

Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided excellent customer service to create positive experiences and build patient trust.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Obtained payments from patients and scanned identification and insurance cards.
• Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
• Helped patients complete necessary medical forms and documentation.
• Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.

• Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
• Obtained payments from patients and scanned identification and insurance cards.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Helped patients complete necessary medical forms and documentation.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.