Elizabeth Maldonado
Grapevine,TX
Summary
To obtain a part time/full time position allowing personal growth and career advancement while pursuing educational goals.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
02.2024 - Current
- Fluent in english and Spanish
- Conduct wine and menu presentations, enhancing guest dining experience
- Maintained cleanliness and organization of service areas
- Assisted in inventory management and restocking supplies
- Delivered exceptional service to guests in a fast-paced, casual dining setting
- Efficiently handled large volumes of orders during peak hours
- Upsold daily specials and promotions, increasing average check size by 15%
- Ability to train and mentor new staff
- Conflict resolution and problem-solving skills
- Excellent customer service and interpersonal skills
- Strong multitasking and organizational abilities
- Expertise in POS systems and order management
Retail Sales Associate/ Cashier/ Back of House
Adidas
02.2022 - Current
- Exceeded all personal and corporate sales quotes on a continuous basis
- Provide outstanding customer support resulting in customer satisfaction
- Handle account details regularly through email and phone number in a timely manner
- Trained and mentored new associates
- Answered customers questions and addressed problems in person and via phone
- Worked with are online shop and proceed online orders
- Educated customers about products and services we offer
- Kept are fitting rooms clean and maintained neat
- Balance the needs of multiple customers while keeping the store neat and filled
- Built and maintained an effective relationship with coworkers and upper management
- Informed are consumers of any sales
- Maintain visuals displays around the store
- Assisted in store recovery as needed throughout the day
- Performed open/closing duties as assigned
- Followed all store prodcalls and safety regulations
- Helped open new stores around the district
Food runner/ Server
Wichos
05.2021 - 12.2022
- Succeeded and thrived in fast paced, high stress work environment
- Communicated orders to the kitchen staff and ensured that all orders were accurate and on time
- Ensure food orders are correct before serving to guests
- Seated and served guest, took orders, and removed dinerware
- Ensured deadlines of dining area throughout the day
- Asssite other workers when needed
- Present a neat and professional appearance
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Built and maintained customer relationships
Host/ Food & Drink runner/ Server
Boomerjacks
01.2018 - 09.2021
- Assisted with daily restaurant operations such as answering phones, taking reservations or to-go orders, greeting and seating guest
- Maintained clean and tidy checkout areas
- Succeeded and thrived in fast paced, high stress work environment
- Trained and supervised new incoming employees
- Communicated orders to the kitchen staff and ensured that all orders were accurate and on time
- Ensure food orders are correct before serving to guests
- Present a neat and professional appearance
- Consistently provided professional, friendly and engaging service
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Successfully solved customer conflict and problems when mistakes were made with orders and payments
- Built and maintained customer relationships
- Responsible for taking customer orders and ensuring customer satisfaction
- Deliver adequate training to newly hired employees
- Presents and up-sells any specials and specific menu items
- Maintains cleanliness standards at tables and all workstations
- Returns to table within two minutes of order delivery to ascertain guest level of satisfaction
- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product
- Performs all side work and stocking of supplies in accordance with venue standards
- Thank customers for their visit and invite them to return
Retail Sales Associate
Spirit Halloween
08.2020 - 11.2020
- Cash-handling experience
- Friendly and enthusiastic
- Fluent in Spanish
- Detail-oriented and organized
- Able to walk and stand for long periods of time
- Organize merchandise
- Kept store clean
Retail Sales Associate
Spirit Halloween
09.2018 - 11.2018
- Cash-handling experience
- Friendly and enthusiastic
- Fluent in Spanish
- Detail-oriented and organized
- Able to walk and stand for long periods of time
- Organize merchandise
- Kept store clean
Cashier Associate / Server
Kincaids Hamburgers
07.2017 - 07.2018
- Served guests in a pleasant and efficient manner
- Assisted in preparation of food and tracking inventory
- Handled cash, credit or check transactions with customers
- Issued change, receipts, refunds, or tickets
- Keep reports of transactions and reports
- Maintained clean and tidy checkout areas
- Redeemed stamps and coupons
Education
Associates of Arts -
Tarrant County College
Hurst, TX12.2024
High School Diploma - undefined
Grapevine-Colleyville Collegiate Academy
Hurst, TX05.2018
Skills
- Ability to maintain customer satisfaction
- Bilingual in English and Spanish
- Excellent verbal communication abilities
- Great team collaboration
- Self-motivated fast learner
- Strong work ethic
- Well organized and punctual
- Product merchandising
- Teamwork
- Backroom organization
- Sales goals attainment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Firebirds Wood Fired Grill
02.2024 - Current
Retail Sales Associate/ Cashier/ Back of House
Adidas
02.2022 - Current
Food runner/ Server
Wichos
05.2021 - 12.2022
Retail Sales Associate
Spirit Halloween
08.2020 - 11.2020
Retail Sales Associate
Spirit Halloween
09.2018 - 11.2018
Host/ Food & Drink runner/ Server
Boomerjacks
01.2018 - 09.2021
Cashier Associate / Server
Kincaids Hamburgers
07.2017 - 07.2018
High School Diploma - undefined
Grapevine-Colleyville Collegiate Academy
Associates of Arts -
Tarrant County College
Similar Profiles
Geovanny MorelGeovanny Morel
Server/Host/To-Go Specialist at Firebirds Wood Fired GrillServer/Host/To-Go Specialist at Firebirds Wood Fired Grill
Myles StinsonMyles Stinson
Server at Firebirds Wood Fired GrillServer at Firebirds Wood Fired Grill
Sara HollowaySara Holloway
Server at Firebirds Wood Fired GrillServer at Firebirds Wood Fired Grill