Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Maldonado

Davenport,FL

Summary

Adept at office administration and customer service, I enhanced operational efficiency and client satisfaction at Reborn Christian Academy. Recognized for exceptional memo preparation and interpersonal skills, I successfully negotiated cost-effective contracts at World Food Program, demonstrating a strong problem-solving ability and a commitment to excellence.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Reborn Christian Academy
Kissimmee , FL
05.2020 - Current
  • Developed and maintained filing systems for confidential documents and records.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Directed customer inquiries to appropriate department personnel.
  • Greeted visitors and provided general information about the company.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.

Administrative Coordinator

World Food Program
Orlando, FL
07.2016 - 03.2020
  • Responded to customer inquiries via phone or email in a professional manner.
  • Negotiated with vendors and service providers to secure cost-effective contracts and services for the office.
  • Resolved customer complaints or answered customers' questions.
  • Processed invoices from vendors in a timely manner according to company policies.
  • Provided assistance during special projects or events as needed.
  • Organized office supplies inventory and placed orders when necessary.
  • Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.

Office Assistant

HR Block
Orlando , FL
09.2013 - 07.2016
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Answered and directed phone calls to appropriate staff members.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Escuela Rexville Superior
Bay, AR
05-1991

Skills

  • Reception oversight
  • Memo preparation
  • Mail handling
  • Filing
  • Scheduling
  • Office administration
  • Calendaring
  • Customer service
  • Data entry
  • Appointment scheduling
  • Mail distribution
  • Time management
  • Microsoft Word
  • Team bonding
  • Strong problem solver

Languages

English
Professional
Spanish
Professional

Timeline

Administrative Assistant

Reborn Christian Academy
05.2020 - Current

Administrative Coordinator

World Food Program
07.2016 - 03.2020

Office Assistant

HR Block
09.2013 - 07.2016

High School Diploma -

Escuela Rexville Superior

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Elizabeth Maldonado