Elizabeth Marin
Los Angeles,CA
Summary
Dynamic professional with a proven track record at AAA- Automobile Club of Southern CA, excelling in strategic planning and complex problem-solving. Enhanced customer satisfaction through effective resolutions and team motivation. Skilled in staff development and attention to detail, consistently delivering exceptional member experiences and driving team performance.
Overview
7
7
years of professional experience
Work History
Supervisor
AAA- Automobile Club of Southern CA
Los Angeles, CA
11.2021 - Current
- Developed multiple presentations highlighting areas of opportunity.
- Facilitated weekly team meetings to evaluate progress and identify opportunities for improvement.
- Creating motivational momentum throughout the day to keep the team motivated.
- Support resolution of escalated calls.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Insurance Specialist
AAA- Automobile Club of Southern CA
Los Angeles, CA
04.2018 - 11.2021
- Delivered exceptional member experiences through effective first-call resolution.
- Cross-sold products to existing customers.
- Addressed and resolved members' inquiries.
- Excelled in multitasking to handle multiple priorities.
- Documented precise notes for future reference.
Skills
- Goal oriented
- Attention to detail
- Strategic planning
- Complex Problem-solving
- Staff development
- Processes and procedures
Timeline
Supervisor
AAA- Automobile Club of Southern CA
11.2021 - Current
Insurance Specialist
AAA- Automobile Club of Southern CA
04.2018 - 11.2021