Elizabeth Marrero
Miami
Summary
Transitioning from role in fast-paced healthcare environment, bringing robust analytical and problem-solving skills. Demonstrated ability to manage detailed records and navigate complex systems. Seeking to apply these transferrable skills to new field, ensuring efficiency and accuracy in all tasks.
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
10
10
years of professional experience
Work History
Medical Insurance Representative
MBA
02.2021 - Current
- Demonstrated adaptability by staying flexible in adjusting priorities according to changes in workload or organizational needs.
- Maintained detailed case files, facilitating easy retrieval of information for future reference or audits.
- Expedited resolution of customer concerns, providing exceptional service through clear communication and active listening skills.
- Supported the establishment of payment plans for patients struggling financially, demonstrating empathy while adhering to company guidelines on debt collection.
- Assisted patients with understanding their benefits, coverage limitations, and financial responsibilities related to medical services received.
- Kept informed about updates within the field through regular participation in industry conferences and training sessions, applying new knowledge to improve performance.
Field Manager
Lazaro Fraga Medical Center
08.2017 - 10.2021
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
- Negotiated with vendors to secure cost-effective deals for office supplies and equipment, managing budget effectively.
- Led organization through significant transition period, maintaining stability and focus on strategic goals.
- Boosted team productivity and morale by developing comprehensive employee training and development program.
Office Manager
Prime Care Family Practice
03.2015 - 07.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Education
Associate of Arts - Business Administration
UNIVERSIDAD DE LA HABANA
LA HABANA 09-2005
Skills
- HIPAA compliance
- Microsoft office
- Policy interpretation
- Customer service
- Time management
- Problem-solving
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Medical Insurance Representative
MBA
02.2021 - Current
Field Manager
Lazaro Fraga Medical Center
08.2017 - 10.2021
Office Manager
Prime Care Family Practice
03.2015 - 07.2017
Associate of Arts - Business Administration
UNIVERSIDAD DE LA HABANA
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