Elizabeth Marsh
Summary
An experienced healthcare professional with over 15 years of experience as a music therapist, educator, manager and activity professional in the healthcare setting, specializing in dementia and eldercare. A passionate progressive in person-centered care, driven to change the current healthcare climate to better support all elders, specifically those living with cognitive challenges and their caregivers.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Owner
Meaningful Moments Senior Services
08.2023 - Current
- https://meaningfulmoments-seniorservices.com/
- Provide education, entertainment, support and music therapy services for both professional and private elder caregivers.
- Ensure customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Community Life Director/Memory Care Program Manager
Legacy Maiden Park - Watermark Retirement Communities
02.2019 - 03.2023
- Developed and led a dynamic Memory Care Neighborhood and Community Life Team.
- Enhanced team collaboration through regular communication, education, support, goal setting, and performance evaluations in an incredibly challenging healthcare climate through COVID-19.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Led the Memory Care neighborhood including several KPI programs while overseeing the day-to-day functions of the neighborhood and the encompassing employees.
- Led on-boarding training for all new employees on proper protocols and customer service standards.
- Led the Watermark national community as one of only three other locations pioneering VR technology with residents.
- Assisted in recruiting, hiring and training of team members.
- Served as one of only five national company trainers for Certified Dementia Practitioners.
Education Coordinator
Alzheimer's Association Rochester & Finger Lakes Chapter
02.2016 - 02.2019
- Sole employee hired under the Geriatrics Workforce Enhancement Program, responsible for the creation and development of professional healthcare curriculum, training procedures, outreach/partnership building, and execution of all healthcare professional trainings
- Created vast network of relationships with elder-care communities in the chapter's 10-county region.
- Over 5,000 healthcare professionals personally trained and over 500 hrs in front of a group as an educator.
- Consistently raised attendance over a two-year period, nearly doubling attendees 86% from FY17 to FY18 with 98.6% of attendees stating they feel more confident in their skills as a caregiver and 95.5% learning something they can immediately implement at their job
- Researched and developed over 35 effective curriculum for a variety of healthcare audiences, creating impactful, engaging and eye-catching presentations with innovative content
- Coordinated annual Physician and Practitioner Conference
- Successfully led the first multi-site, satellite professional conference for the Rochester & Finger Lakes Chapter in 2017 with 5 participating sites, including the host-site, using teleconferencing technology
- Sat on the University of Rochester's innovative Extension for Community Healthcare Outcomes (ECHO) program panel as a member and presenter, specifically focusing on the Geriatric Mental Health in Long Term Care (GEMH) panel.
Music Therapist
Bethany Lutheran Village
01.2013 - 02.2016
- Responsible for developing, implementing, and evaluating a plan of care using music therapy interventions to address physical, social, emotional, and spiritual needs of residents in all areas of care
- Utilized evidenced-based practices and materials to administer group therapies while remaining up-to-date with competencies as a music therapist
- Maintained constant 1:1 music therapy caseload
- Supported the program's close relationship with the University of Dayton's music therapy program by serving as a practicum supervisor for music therapy students
- Restored and directed music therapy internship program
Contracting Music Therapist
Acclaim Hospice
03.2011 - 02.2016
- Provided music therapy for the treatment of hospice patients to influence behavioral and psychological changes leading to restoration, maintenance, or improvement of health
- Collaborated with other IDT members to implement and document a treatment plan using individualized needs assessment then assess, monitor, and evaluate the effectiveness of the therapeutic interactions
Life Enrichment Coordinator
Bethany Lutheran Village
10.2011 - 01.2013
- Responsible for planning, implementing, and supervising activities for Long-Term Care unit
- Constructed a creative monthly calendar with a variety of groups to meet the diverse needs of all residents
- Implemented and carried out a 1:1 program for residents in need of individual attention
- Trained, supervised, and coordinated volunteers
- Worked alongside Life Enrichment team members as well as playing an integral role in the unit's Interdisciplinary Team
- Monitored life enrichment budget, equipment, and supplies
- Ensured that Life Enrichment Programs meet all state, federal, and local regulations
- Kept documentation up to date of participation records, individual care plans, and Medicare/Medicaid information
Education
BA in Music Therapy - Music Therapy
University of Dayton
Dayton, OH05.2009
Skills
- Interpersonal Skills
- Passion
- Documentation
- Public Speaking
- Adaptability
- Administrative Oversight
- Team Oversight
- Relationship Building
- Problem Solving
- Staff Training
Career Highlights
- Sourced, outreached and developed relationships with nearly 100 elder-care communities in a 10- county region.
- Trained over 5,000 healthcare professionals with over 500 hrs in front of a group as an educator.
- Consistently raised attendance over a two-year period, nearly doubling attendees 86% with 98.6% of attendees stating they feel more confident in their skills as a caregiver and 95.5% learning something they can immediately implement at their job.
- Researched and developed over 35 effective curriculum for a variety of healthcare audiences, creating impactful, engaging and eye-catching presentations with innovative content.
- Regular panel member and presenter for the University of Rochester's innovative Extension for Community Healthcare Outcomes (ECHO) program, specifically focusing on the Geriatric Mental Health in Long Term Care (GEMH) panel.
- Piloted new VR technology for the Watermark Retirement Communities and led team to initiate one of the first VR programs in our community.
- Served as one of five national trainers for Watermark Retirement Communities in partnership with the National Council for Certified Dementia Practitioners to lead the company in training Certified Dementia Practitioners for our local 6 communities.
Certification
- MEPAP 1 - Clark State Community College - Springfield, OH. 2011
- Music Therapy Board Certification - Cincinnati, OH. 2010
- Certified Dementia Practitioner. 2019
- Certified Alzheimer's Disease and Dementia Care Trainer. 2019
Additional Work Experience
- Activity Associate at Triple Creek Retirement Community, Cincinnati, OH: 09/2010-10/2011
- Music Therapy Intern/Activity Assistant at HCR ManorCare, Cleveland, OH: 03/2010-09/2010
- Universal Care Provider at Friendship Village, Dayton, OH: 08/2009-03/2010
- Music Therapy Assistant at Kids In New Directions (KIND) Summer Program, Dayton, OH 2009
- Student Recital Coordinator/Department Chair Assistant at the University of Dayton, 10/2005-05/2009
Timeline
Owner
Meaningful Moments Senior Services
08.2023 - Current
Community Life Director/Memory Care Program Manager
Legacy Maiden Park - Watermark Retirement Communities
02.2019 - 03.2023
Education Coordinator
Alzheimer's Association Rochester & Finger Lakes Chapter
02.2016 - 02.2019
Music Therapist
Bethany Lutheran Village
01.2013 - 02.2016
Life Enrichment Coordinator
Bethany Lutheran Village
10.2011 - 01.2013
Contracting Music Therapist
Acclaim Hospice
03.2011 - 02.2016
BA in Music Therapy - Music Therapy
University of Dayton
- MEPAP 1 - Clark State Community College - Springfield, OH. 2011
- Music Therapy Board Certification - Cincinnati, OH. 2010
- Certified Dementia Practitioner. 2019
- Certified Alzheimer's Disease and Dementia Care Trainer. 2019
Similar Profiles
Elaine BallantyneElaine Ballantyne
Personal Support Worker at Memorable Moments Senior ServicesPersonal Support Worker at Memorable Moments Senior Services
Jada TatumJada Tatum
Caregiver Attendant at Senior Moments Health CareCaregiver Attendant at Senior Moments Health Care
Elizabeth FergusonElizabeth Ferguson
Caregiver at Senior Moments Health CareCaregiver at Senior Moments Health Care