Elizabeth Martin
Norfolk,VA
Summary
Compassionate and dedicated new graduate nurse passionate about delivering exceptional healthcare to children. Proven ability to thrive in high-pressure environments, leveraging strong problem-solving skills and active listening in diverse team settings. Aiming to join a leading provider of children’s health services, contributing to the well-being and recovery of young patients.
Overview
9
9
years of professional experience
Work History
Restaurant Foods Customer Service
Wegmans
Virginia Beach, VA
03.2021 - Current
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Front End Customer Service Associate
Wegmans
Virginia Beach, VA
10.2020 - 03.2021
- Resolved customer complaints in a professional manner.
- Collaborated with other departments to ensure excellent customer service was provided at all times.
- Performed cashier duties when necessary, including handling money accurately and efficiently.
Customer Service Associate
Kohls Department Store
Virginia Beach, VA
08.2015 - 02.2020
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Answered phone calls from customers promptly and courteously.
- Trained new hires on best practices, and protocols to reduce process gaps.
Education
Associate of Applied Science - Nursing
Tidewater Community College
Portsmouth, VA12-2024
Associate of Applied Science - Paralegal Studies
Tidewater Community College
Virginia Beach, VA12-2019
Associate of Science - General Studies
Tidewater Community College
Virginia Beach, VA05-2017
Skills
- Therapeutic Communication
- Sterile Field Management
- Oral and Subcutaneous medication administration
- Interdisciplinary Cooperation
- Intravenous therapy
- Client and Family Education
- Compassion and empathy
- Medical records management
- Vital Signs Monitoring
- Client hygienic management
Timeline
Restaurant Foods Customer Service
Wegmans
03.2021 - Current
Front End Customer Service Associate
Wegmans
10.2020 - 03.2021
Customer Service Associate
Kohls Department Store
08.2015 - 02.2020
Associate of Applied Science - Nursing
Tidewater Community College
Associate of Applied Science - Paralegal Studies
Tidewater Community College
Associate of Science - General Studies
Tidewater Community College
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