Sherona Y. Ferguson
Summary
Seasoned Associate bringing hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.
Overview
5
5
years of professional experience
Work History
Customer Service Lead
Burlington
01.2024 - Current
- Provided high-quality service in a fast-paced environment
Front Desk Assistant
Stevenson University Academic Link
01.2023 - Current
- Managed confidential student information and administrative tasks
Server
T.G.I. Friday's
01.2022 - 01.2024
- Delivered efficient service while multitasking under pressure
Crew Member
Firehouse Subs
01.2021 - 01.2022
- Collaborated with team members to maintain safety and quality standards
Clinical Rotation
Franklin Square Medical Center
01.2025
- Delivered direct patient care under RN supervision in acute care settings
- Monitored vital signs, intake/output, and patient response to treatment
- Assisted patients with activities of daily living (ADLs)
- Implemented infection control and patient safety protocols
- Communicated patient status with nursing and interdisciplinary teams
Education
Bachelor of Science - Nursing
Stevenson University
Owings Mills, MD05.2027
Skills
- Patient Care
- Vital Signs
- ADLs
- Infection Control
- Therapeutic Communication
- Microsoft Office
- Google Applications
- Proficient in Patois
Awards And Activities
- Honor Roll, 2018-2022
- Principal's Honor Roll, 2018-2022
- Science and Technology Award
Certifications And Skills
Certified Nursing Assistant (CNA), 12/24, CPR Certified, Patient Care, Vital Signs, ADLs, Infection Control, Therapeutic Communication, Microsoft Office, Google Applications, Proficient in Patois
Timeline
Clinical Rotation
Franklin Square Medical Center
01.2025
Customer Service Lead
Burlington
01.2024 - Current
Front Desk Assistant
Stevenson University Academic Link
01.2023 - Current
Server
T.G.I. Friday's
01.2022 - 01.2024
Crew Member
Firehouse Subs
01.2021 - 01.2022
Bachelor of Science - Nursing
Stevenson University