Kristen Dixon
Jonesboro,AR
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Lead
PetSmart
04.2024 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
Associate Lead With Keys
PetSmart
10.2023 - 03.2024
- Assisted in the development and implementation of employee training programs that increased overall staff competency and performance levels.
- Contributed to overall store success with excellent customer service skills, resulting in high levels of repeat business from satisfied clients.
- Improved merchandise presentation by creating visually appealing displays that showcased current trends and seasonality effectively.
- Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
- Facilitated smooth store operations with efficient delegation and prioritization of tasks for all team members, maintaining a high level of productivity.
- Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Pet Care Associate
PetSmart
08.2022 - 10.2023
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Administered medications to animals in treatment and documented changes in condition.
- Learned and followed safety protocols for transporting animals to and from facilities to avoid injuries and keep animals safe.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Veterinary Assistant
All For Pets Veterinary Clinic
07.2021 - 08.2022
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Collected patient biopsies and blood samples for laboratory analysis.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Pet Care Associate
PetSmart
11.2018 - 12.2020
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Administered medications to animals in treatment and documented changes in condition.
- Learned and followed safety protocols for transporting animals to and from facilities to avoid injuries and keep animals safe.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Kennel Technician Supervisor
All For Pets Veterinary Clinic
05.2018 - 08.2018
- Enhanced animal care by conducting regular health checks and administering necessary medications.
- Collaborated with the veterinary team to ensure proper medical care for all animals in the facility.
- Trained new kennel technicians on best practices, ensuring consistent quality of care across the team.
- Developed comprehensive recordkeeping systems to track animal medical history, dietary needs, and behavioral patterns accurately over time.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours or special events.
Kennel Technician
All For Pets Veterinary Clinic
08.2016 - 05.2018
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Administered medications as needed for pet health.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Bathed animals as requested or needed to ensure they are fresh to return to their owners.
Education
Bachelor of Science - Animal Science - Pre-Veterinary Studies
Arkansas State University
Jonesboro, AR05.2024
Bachelor of Science - Animal Science - Equine Management
Arkansas State University
Jonesboro, AR05.2024
Associate of Science - Animal Science
Arkansas State University - Beebe
Beebe, AR08.2019
Skills
- Client Communication
- Patient Care
- Retail services
- Veterinary Knowledge
- Teamwork and Collaboration
Horseback Riding
Started riding horses at the age of 4. Within the last few years have taken on the challenge of barrel racing.
Timeline
Customer Service Lead
PetSmart
04.2024 - Current
Associate Lead With Keys
PetSmart
10.2023 - 03.2024
Pet Care Associate
PetSmart
08.2022 - 10.2023
Veterinary Assistant
All For Pets Veterinary Clinic
07.2021 - 08.2022
Pet Care Associate
PetSmart
11.2018 - 12.2020
Kennel Technician Supervisor
All For Pets Veterinary Clinic
05.2018 - 08.2018
Kennel Technician
All For Pets Veterinary Clinic
08.2016 - 05.2018
Bachelor of Science - Animal Science - Pre-Veterinary Studies
Arkansas State University
Bachelor of Science - Animal Science - Equine Management
Arkansas State University
Associate of Science - Animal Science
Arkansas State University - Beebe
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