Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Martinez

Houston

Summary

Versatile and results-driven professional with experience at Amazon, adept in teamwork and collaboration, and exceptional in customer service. Excelled in enhancing operational efficiency and customer satisfaction, demonstrating a keen eye for detail and a commitment to exceeding productivity goals. Proven ability in quality assurance and fostering positive team dynamics.

Overview

2023
2023
years of professional experience

Work History

Fulfillment Associate

Amazon
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.

Optician Technician

Exquisite Eye Care
07.2021 - 11.2022
  • Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
  • Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
  • Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
  • Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
  • Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.

HR Assistant

Abm Industries Inc De
10.2020 - 07.2021
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

Education

High School Diploma -

Richard Milburn Academy
Houston, TX
06.2018

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Product packaging
  • Customer service
  • Time management
  • Friendly and courteous
  • Detail-oriented
  • Work prioritization
  • Punctual and reliable
  • Data entry
  • Inventory staging
  • Basic math
  • Quality assurance
  • Merchandise sorting

Languages

Spanish
Full Professional

Timeline

Optician Technician

Exquisite Eye Care
07.2021 - 11.2022

HR Assistant

Abm Industries Inc De
10.2020 - 07.2021

Fulfillment Associate

Amazon

High School Diploma -

Richard Milburn Academy

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Elizabeth Martinez