ELIZABETH MARTINEZ
Cape Coral,FL
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Chief Operating Officer
Florida One Insurance Agency
03.2026 - Current
- Directed agency operations, aligning workflows with growth, service, and compliance objectives.
- Standardized procedures across sales, service, and underwriting support teams.
- Oversaw carrier relationships, ensuring timely policy processing and issue resolution.
- Implemented operational controls for licensing, documentation, and regulatory compliance.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
- Created succession plans to provide continuity of operations during leadership transitions.
Assistant Field Office Director
USCIS, U.S. Citizenship Immigration Services
06.2024 - 03.2026
- Supervised staff performance, coaching employees and resolving operational issues to maintain service continuity.
- Directed office operations, aligning workflows with USCIS policies, priorities, and compliance requirements.
- Oversaw budgeting, procurement, and resource allocation to support efficient office execution.
- Coordinated administrative support for correspondence, records management, scheduling, and internal tracking systems.
- Led onboarding and training efforts to build staff proficiency with office procedures and USCIS systems.
- Reviewed reports, casework, and documentation for completeness, consistency, and regulatory adherence.
- Liaised with internal stakeholders to address escalated issues and support cross-functional mission delivery.
- Optimized office space utilization by redesigning layouts, resulting in increased employee satisfaction and comfort.
- Introduced new scheduling tools that streamlined appointment booking processes, maximizing daily efficiency.
- Provided exceptional customer service by promptly addressing inquiries from both internal staff members and external clients or visitors alike.
- Oversaw facilities maintenance to ensure a safe, clean, and comfortable workspace for all employees.
- Conducted regular facility inspections, identifying potential hazards before they became problematic issues.
Assistant Store Manager
Kay Jewelers
01.2019 - 12.2023
- Engaged customers in conversation to identify needs and preferences, enhancing customer experience.
- Ability to present merchandise and share detailed information regarding features and quality of products.
- Provide information regarding warranty, service plans and financing options.
- Monitor and maintain store inventory and counts.
- Received and shipped merchandise accurately to maintain inventory flow.
- Maintained customer contact lists and followed up on current sales and promotions to drive repeat business.
- Monitor and maintain store inventory and counts
- Setting Performance metrics for team members and work with team members to ensure all metrics are met
- Properly resolving problems and troubleshooting issues without direction of management
- Create schedules based off of employee availability
- Managed opening and closing procedures, recommending changes that streamlined daily operations.
BDC Internet Sales Advisor
Miami Lakes Automall
09.2015 - 12.2018
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Implemented marketing strategies that boosted revenue and enhanced customer satisfaction.
- Surpassed sales objectives for several consecutive quarters by building strong client partnerships.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Welcomed customers to showroom, ensuring a positive first impression. on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer inquiries via telephone and email.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Made 150+ daily phone calls to initiate contact with potential customers and schedule meetings with sales team.
Wireless Sales Associate / Cashier Specialist
CVS Pharmacy
07.2013 - 09.2015
- Collaborated with shift manager to resolve customer issues and enhance service experience.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Updated customers and team on latest devices and technology through regular product demonstrations.
- Monitored inventory levels in department to ensure product availability.
- Tracked and recorded department inventory products.
- Provided personalized service to enhance customer satisfaction and drive sales.
Education
Diploma -
Hillcrest High School
Greenville, SCHigh School Diploma -
Miami-Dade College
Miami, FLSkills
- Business administration
- Operational strategy
- Operations management
- Recruitment and retention
- Operational strategy
- Sales recruitment
- Team Building
- Customer Service
- Microsoft Office Programs
LANGUAGES
English
Spanish
Timeline
Chief Operating Officer
Florida One Insurance Agency
03.2026 - Current
Assistant Field Office Director
USCIS, U.S. Citizenship Immigration Services
06.2024 - 03.2026
Assistant Store Manager
Kay Jewelers
01.2019 - 12.2023
BDC Internet Sales Advisor
Miami Lakes Automall
09.2015 - 12.2018
Wireless Sales Associate / Cashier Specialist
CVS Pharmacy
07.2013 - 09.2015
Diploma -
Hillcrest High School
High School Diploma -
Miami-Dade College