Elizabeth Mascote
Oklahoma City
Summary
Dynamic Customer Service Representative with proven success at Furniture Care Protection, excelling in client account management and ensuring high customer satisfaction. Skilled in data entry and active listening, I effectively processed claims and maintained communication, contributing to streamlined operations and enhanced client relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Furniture Care Protection
07.2015 - Current
• Manage key client accounts and ensure excellent customer satisfaction
• Process new claims along with managing existing claims to meet client deadlines.
• Manage client communication via email and phone call.
• Assist with collecting data via email and phone to ensure company guidelines are being followed.
Education
High School Diploma -
Santa Fe South
Oklahoma City, OKSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Furniture Care Protection
07.2015 - Current
High School Diploma -
Santa Fe South
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