Elizabeth Meridyth
Midland,TX
Summary
Client Support Specialist CSS with 10+ years experience providing customer service in person, by phone, email, virtual and live chat. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Customer Relationship Management systems and software, conflict resolutions, and customer escalations.
Overview
15
15
years of professional experience
Work History
Small Business Owner
White Sapphire Energy LLC
05.2017 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Interacted well with customers to build connections and nurture relationships.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Virtual Executive Assistant
Dyamond Energy Services (Remote)
01.2016 - 04.2017
- Streamlined executive schedules by efficiently managing appointments and prioritizing tasks.
- Enhanced communication between departments by coordinating meetings and sharing relevant information.
- Optimized time management for executives by handling travel arrangements and itineraries.
- Managed sensitive information and maintained confidentiality by implementing secure filing systems.
- Reduced expenses through careful budgeting and expense tracking for executive office operations.
- Contributed to company growth by assisting in new hire onboarding processes and training materials development.
Customer Service Representative
Lowes Home Improvement
01.2015 - 04.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Receptionist
Pilot Thomas Petroleum
01.2014 - 04.2015
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Answered central telephone system and directed calls accordingly.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
General Manager
Quality Inn & Suites
07.2009 - 01.2014
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
No Degree - HOST Certification
Choice University
Rockville, MD07.2013
Associate of Applied Science - Business Administration
New Mexico Junior College
Hobbs, NM05.2011
Skills
- Customer Support
- Quick Learner, Critical Thinking
- Knowledge Articles
- Zendesk, Slack, EMR, Salesforce, and Confluence
- Human Resources Administration, Customer Service
- Excellent Communication
- File Organization
- Video Conferencing, Live Chat/ Email Support
- Process Improvement
- QuickBooks Expert
- Information Confidentiality
Timeline
Small Business Owner
White Sapphire Energy LLC
05.2017 - Current
Virtual Executive Assistant
Dyamond Energy Services (Remote)
01.2016 - 04.2017
Customer Service Representative
Lowes Home Improvement
01.2015 - 04.2016
Receptionist
Pilot Thomas Petroleum
01.2014 - 04.2015
General Manager
Quality Inn & Suites
07.2009 - 01.2014
No Degree - HOST Certification
Choice University
Associate of Applied Science - Business Administration
New Mexico Junior College
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