Elizabeth Massingale
Chicago,IL
Summary
Experienced with front desk coordination, ensuring smooth daily operations and client satisfaction. Utilizes effective communication and problem-solving skills to maintain welcoming environment. Knowledge of administrative procedures and customer service excellence.
Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Dest Coordinator
Grove Dental
Downers Grove, IL
08.2024 - Current
- Managed front desk operations, ensuring smooth patient flow and effective communication.
- Coordinated appointment scheduling using electronic health record (EHR) systems for optimal efficiency.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Worked on Open Dental System
- Treatment Coordinator
- Verified insurances with Airpay and directly with the insurance compannies
Front Desk Receptionist
Wheatland Dental Care
Naperville, IL
10.2023 - 08.2024
- Working treatment plan coordinator
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Verified patient information and maintained accurate records for efficient operations.
- Greeted and assisted patients, ensuring a welcoming environment.
Front Desk Receptionist
Hoffman Dental
Hoffman Estates, IL
01.2023 - 10.2023
- Answering multi line phones
- Checking in and out patients
- Treatment plans
- Scheduling patients
- Insurances
Senior Medical Biller
Jackson Park Hospital
Chicago, IL
04.2016 - 01.2023
- Billing for hospital and Dr
- Working rejections form insurance
- Customer service
- Collecting payments from patients
Front Desk Administration
Dr Donna L. Johnson, MD.SC. / Opthalmologist (Deceased)
Chicago, IL
05.2016 - 01.2017
- Checking patient in and out
- Checking insurances
- Billing insurance
- Pre testing
- Working with Pearl Vision in optical work
Full Time 3 RD Key Manager / Eyewear Specialist
Visionworks
Calumet City, IL
02.2011 - 02.2016
- Working with insurances
- Sales process with glasses and contacts
- Pre testing
- Dispensing glasses and contacts
- Pre lab
- Management skills and over 10 people staff
Education
Associate of Applied Science - Court Reporter
Prairie State College
Chicago Heights, IL03.1991
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Kenwood Academy
Chicago, IL01.1987
Skills
- Dedicated patient care experience
- Insurance eligibility verification
- Experienced dental receptionist
- Proficient in managing multi-line phone systems
- Patient treatment coordination
- Expertise in medical records
- Experienced with Open Dental software
- Effective leadership
Accomplishments
Illinois Notary
Certification
Certified Notary Public
Timeline
Front Dest Coordinator
Grove Dental
08.2024 - Current
Front Desk Receptionist
Wheatland Dental Care
10.2023 - 08.2024
Front Desk Receptionist
Hoffman Dental
01.2023 - 10.2023
Front Desk Administration
Dr Donna L. Johnson, MD.SC. / Opthalmologist (Deceased)
05.2016 - 01.2017
Senior Medical Biller
Jackson Park Hospital
04.2016 - 01.2023
Full Time 3 RD Key Manager / Eyewear Specialist
Visionworks
02.2011 - 02.2016
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Kenwood Academy
Associate of Applied Science - Court Reporter
Prairie State College