Open To Work
ELIZABETH M. BAHRENBURG
Guest Services Expert
McKinney,TX
Summary
Hotel Aficionado passionate about delivering unique memories in travel. I consistently surpass expectations within the diversified and delicate demands of guest services, earning multiple 5-star mentions across survey & review platforms. I thrive in creating bespoke guest experiences that foster lifelong relationships with the world. My goal is exceeding further in room operations while developing my education in undergraduate studies, focusing on leadership, hospitality, management, and/or engineering.
Overview
6
6
years of professional experience
Work History
Task Force
Sheraton Denver Downtown
Denver, CO
04.2026 - 05.2026
- Self-motivated, with a strong sense of personal responsibility in a 1,238 hotel.
- Highly skilled at working independently and collaboratively in a new team environment.
- Proven ability to learn quickly and adapt to new policies & procedures.
- 10/10 review for providing outstanding guest services in first week on property.
Guest Experience Expert
Viewline Resort Snowmass, Marriott Intl.
McKinney, TX
08.2025 - 05.2026
- Delivered flawless check-in/out process, explanation of resort benefits & layout, local events info, ski resort details & public transit routes.
- PBX, Concierge, Kids Club.
- VIP Adopt-a-guest Ambassador and service harmonization.
- Marriott Take Care Champion
- Multiple mentions of 5-Star service provided in GSS Medalia, Trip Advisor, & Google reviews
- WOW Award employee- Creating special moments.
- Employee of the month, September 2025
- Trained new staff on luxury guest engagement & Lightspeed
- Surprise and delight guests to enhancing travel experience.
Night Auditor
Madeline Hotel and Residences, Auberge Resorts Collection
Telluride, CO
07.2024 - 08.2025
- Manage end-of-day financial audits, including reconciling accounts, verifying transactions, and ensuring accuracy in financial records, independent of any team member’s assistance.
- Facilitate the check-in and check-out processes during overnight hours
- Distribute 17 daily reports summarizing financial transactions, room statistics, and other relevant information for executive team's daily stand up.
- Restock all FO and daily pass downs to DOR & GM
- Setup & brewing of morning coffee bar
- Bell & valet service for early departures.
Server
Tomboy Tavern, Telluride Ski Resort
Telluride, CO
11.2024 - 06.2025
- Serving, hostess, busser, support, expo.
- Collected payments, ran shift reports; tip out
- Upselling, pairing, presenting, and perfecting the genuine care of the dining experience.
Overnight Front Office Supervisor
Rosewood Mansion on Turtle Creek
Dallas, TX
10.2023 - 07.2024
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Awarded promotion to supervisor within first 3 months of employment.
- Collect payments, review folios, and set up next shift business day with end-of-day reports.
- Microsoft Teams 365, Outlook, Excel.
- Resolve guest’s requests and complaints thoroughly and efficiently with luxury touches.
Guest Services Agent/PBX Operator
Waldorf Astoria
Washington, DC
07.2023 - 11.2023
- PBX
- Hilton OnQ PMS certified.
- Forbes 5-Star Training.
- Exercised meticulous attention to detail in all areas of room operations.
Lead Hostess
Davio’s Northern Italian Steakhouse
The Colony, TX
11.2020 - 04.2021
- High energy and outgoing, strong personality in enhancing the front of house operations.
- Assisted upper management in daily/weekly mapping of seating charts for a 2 story, 2 bar facility.
- Managed guest waitlists, reservations and to-go orders.
Education
Associate of Applied Science - Aviation Maintenance
Centura College
09-2024
Aviation Maintenance Technician -
Aviation Institute of Maintenance
Irving, Texas07-2022
Skills
- Property Management Systems: OPERA, Hilton OnQ, and Lightspeed
- Microsoft Outlook, Teams, Excel, Word
- Amenity watch for high level loyalty guests, special occasions, sales & site visits, & GM/Owner VIPs
- Financial Auditing
- Forbes Travel Guide 5-Star Training
- GXP, Kipsu, ALICE
- Loyalty recognition & membership enrollments
- Mentoring new J1 interns
- Conflict resolution
- Room assignation, reconciliation, & upselling
Quote
Life shrinks or expands in proportion to one’s courage.
AnaÏs Nin