Evelyn Jones
Pikesville,MD
Summary
Focused professional dedicated to customer satisfaction through exceptional service and maintaining outstanding facilities. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Transforms high-potential staff into outstanding leaders who demonstrates the creativity and savvy that is critical to financial and operational success.
Overview
1
1
year of professional experience
Work History
Task Force Housekeeping Manager
Strategic Solution Partners
2022.11 - 2023.05
- Assigned in managing a department of 60 associates in a 600 + room hotel.
- Provided quality control with daily inspection tracking of public spaces and guest areas.
- Monitored daily labor with the purpose of increasing productivity.
- Effectively schedules employees to business demands and tracks employees time and attendance.
- Participated in management of departmental controllable expenses to achieve or exceed budgeted goals.
- Assisted with BSA score in January, 2023 with 90.4%.
Task Force HSKP Supervisor
Wenzell & Fisher Hospitality Group
2022.09 - 2022.11
- Lead and supervised the day-to-day operations off the department to ensure service standards are followed with friendly and engaging service.
- Ensured rooms were cleaned and available to guest in a timely manner.
- Assisted the Housekeeping Manager in overseeing the daily operations of the housekeeping department, including scheduling, training, and supervising housekeeping staff.
- Assisted in building and maintaining an effective team of staff by taking an active interests in their welfare, health, safety training and development.
Task Force HSKP Supervisior
Wenzell & Fisher Hospitality Group
2022.06 - 2022.08
- Established and educated staff on cleanliness, tidiness, and hygiene standards.
- Ensured compliance with safety and sanitation policies in all areas.
- Fostered strongworking relationships with all hotel departments.
- Worked with room attendants to ensure daily calendar tasks are completed.
- Performed guest request throughout the day ensuring open tickets are completed/closed.
Education
Diploma - Child Care Management
Northwestern High School
Baltimore, MD06.2002
Skills
- Motivational Leadership
- ADP Payroll
- Staff Meetings
- Strategic Decision-Making
- PMS
- Lightspeed
- ONQ
- Opera
- Ability to input retrieve information using a moderately complex computer system, with a strong working knowledge of MS office applications (Word, Excel,...)
- Excellent knowledge of different hotel products.
- Self-motivated with excellent organizational skills and attention to detail.
- Knowledge of Hilton Hotel Corporation policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
Timeline
Task Force Housekeeping Manager
Strategic Solution Partners
2022.11 - 2023.05
Task Force HSKP Supervisor
Wenzell & Fisher Hospitality Group
2022.09 - 2022.11
Task Force HSKP Supervisior
Wenzell & Fisher Hospitality Group
2022.06 - 2022.08
Diploma - Child Care Management
Northwestern High School
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