Proven ability to thrive in high-pressure environments, demonstrated through exceptional service standards at IHOP and adept management of sensitive information at US Adjusting Services. Excels in customer service and team collaboration, enhancing workplace morale and guest experiences through effective relationship management and strong multitasking skills.
Hi, I’m
Elizabeth McCord
Summary
Overview
19
years of professional experience
1
Certification
Work History
IHOP
Waitress
01.2020 - 01.2024
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
US Adjusting Services
Executive Assistant
03.2005 - 05.2020
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Emphasis in Substance Abuse And Addiction
05.2028
University Overview
Carswell Federal Medical CenterFort Worth, TX
GED
11.2009
University Overview
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Relationship Management
Certification
I have my peer support certification through the state of Texas.
Timeline
Waitress
IHOP
01.2020 - 01.2024
Executive Assistant
US Adjusting Services
03.2005 - 05.2020
Grand Canyon University
Bachelor of Science from Emphasis in Substance Abuse And Addiction
Carswell Federal Medical Center
GED
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