Elizabeth McGhee

Dedicated Catastrophe Property Adjuster – March 2024 – Current.

• Analyzes policy contracts to determine coverage and benefits available to members
• Negotiates, writes and documents estimates with members in accordance with company guidelines and state laws using Xactimate
• Proactively manages assigned claims caseload by maintaining accurate, thorough and current claim documentation
• Proactively volunteers to assist with virtual Catastrophe team for handling of wildfire claims
• Identifies coverage concerns with a detailed investigation of prior claim history, and initiate a SIU referral or police alert when appropriate
• Investigates and evaluates property loss claims to determine the extent of insurer's liability
• Works hands on with Learning and Development to train new Dedicated Catastrophe Team hires
• Mentores fellow adjusters on diary Management and proactively

Associate Property Adjuster- February 2023

Team Pulse Leader July 2023-March 2024

• Develops fellow team members, influences change and fosters an expansive work environment for all of express personnel
• Proactively volunteers to assist the MST IRL surge team
• Experience performing conflict resolution, de-escalation, crisis intervention, and member-outcome focused mediation

• Set up and activated customer accounts to maintain QA satisfaction levels
• Assessed customer needs and upsold products and services to maximize sales
• Delivered service and support to each customer, paving way for future business opportunities
• Resolved customer complaints in a timely manner while ensuring customer satisfaction
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor
• Provided ongoing training to address staffing needs
• Promoted to leadership positions in recognition of strong work ethic and exceptional customer service
• Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth
• Conducted weekly team meetings with over 10 team members to discuss upcoming tasks and promotions being launched
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions

• Provided public works, construction, facilities and acquisitions services to the Navy, Marine Corps, Air Force, Army, and various DOD and other Federal agencies and support to NATO throughout Navy Region Europe Africa Southwest Asia.
• Performed over 670 preventative maintenance work orders to maintain both bases were producing and functioning properly.
• Maintained and managed over 254,000 dollars of tools and equipment.
• Handled mail for over 297 personnel at PWD Sigonella which allowed for notably higher moral for the command and their families.