Link Nelson
Valrico,Fl
Summary
Diligent licensed claims adjuster qualified in damage assessments, and claims processing, and claims resolution. Offering excellent judgment and decision-making for accurate claims processing. Compassionate with clients and articulate in communicating imperative details. With my diverse skills and abilities, my prior experience as a top quartile representative here at GEICO, and knowledge in this sector, would make me the perfect candidate for this role.
Overview
10
10
years of professional experience
Work History
Licensed Claims Adjuster Auto Damage Property & Casualty
GEICO
Lakeland, FL
01.2022 - 08.2024
- Assisted GEICO policyholders as well as other parties in various situations, such as adverse carriers for other insurance companies, medical providers, government employees (such as Police Officers, Paramedics, or Fire Fighters), attorneys, and business owners.
- Determined fault for auto accident claims regarding collision and comprehensive coverages with accuracy and efficiency in a team setting, while also working independently with integrity and prudence.
- Remained abreast with industry trends, changes in laws/regulations, and best practices through ongoing professional development with e-modules and individual trainings.
- Consistently a top 10% Quartile performer, exceeding company and individual expectations, taking over 50 calls and individual assignments per day.
Tier 2 Member Service Representative
Humana
Tampa, FL
04.2019 - 01.2022
- Assisted members of Humana and other parties with various inquiries and needs such as medical authorizations, communication to all parties needed, and policy coverages.
- Maintained up-to-date knowledge of industry trends affecting Medicare and Medicaid landscape, through e-modules and individual trainings.
- Collaborated with healthcare providers to resolve any issues and discrepancies as well as any escalations.
- Top 10% performer, exceeding company goals and metrics.
Telesales Representative
Onetouch Direct
Tampa, FL
07.2017 - 10.2018
- Sell wireless device products to customers, determining what would be applicable to the situation; whether it was assisting with better plan options, more preferable phone options.
- Stayed current on new products or services offered by company in order to effectively pitch them during sales calls.
- Worked closely with other departments, including customer service and technical support, to resolve client issues promptly.
Telesales Representative
Verizon Wireless
Tampa, Florida
05.2014 - 03.2017
- Sell Verizon Wireless products to customers, determine what would be applicable for the customer; whether it was assisting with better plan options or more preferable device options.
- Meet and exceed quotas as well as metrics throughout the day / month through effective lead generation.
- Utilized multiple programs and screens while taking over 60 calls per day.
Education
High School - undefined
Bayside High School
Bayside Lakes, Florida05.2010
Skills
- Auto Damage Claims Professional
- Liability and Investigation Expert
- Outstanding Customer Service and Claims Resolution Abilities
- Microsoft Office and Process Systems Proficient
Language
English
Native
Timeline
Licensed Claims Adjuster Auto Damage Property & Casualty
GEICO
01.2022 - 08.2024
Tier 2 Member Service Representative
Humana
04.2019 - 01.2022
Telesales Representative
Onetouch Direct
07.2017 - 10.2018
Telesales Representative
Verizon Wireless
05.2014 - 03.2017
High School - undefined
Bayside High School