Troy Bailey
Brooksville,FL
Summary
Experienced and licensed Senior Claims Adjuster with a strong track record managing complex auto and liability claims from intake through resolution. Adept in evaluating coverage, determining liability, and negotiating settlements within authority while adhering to jurisdictional and company guidelines. Proven leader in remote team environments with expertise in subrogation, litigation coordination, and customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auto Property Damage Adjuster
First Student
Cincinnati, USA
07.2023 - Current
- Investigate, evaluate, and resolve complex commercial auto and liability claims across multiple jurisdictions.
- Analyze coverage, establish and adjust reserves, and negotiate settlements within authority.
- Collaborate with internal departments and legal counsel on subrogation and litigation strategies.
- Mentor junior adjusters and lead continuous improvement efforts in claim resolution.
Initial Claims Handler
The General Auto Insurance
Tampa, USA
03.2021 - 07.2023
- Handled liability assessments and negotiated settlements with third parties.
- Reviewed medical records and police reports to determine fault and coverage.
- Flagged potential fraud and worked closely with SIU and legal teams.
- Assisted in onboarding and training of new adjusters.
Property Damage Claims Adjuster
First Acceptance Insurance
Tampa, USA
10.2018 - 03.2021
- Managed a high volume of auto PD claims, including total loss assessments.
- Maintained strong compliance with state guidelines and internal KPIs.
- Communicated effectively with policyholders and vendors to ensure customer satisfaction.
Education
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL10-2016
Skills
- Commercial Auto & Liability Claims
- Coverage Evaluation & Negligence Principles
- Regulatory Compliance & Reserving Practices
- Subrogation
- Contribution
- Vendor Coordination
- Total Loss
- Property Damage
- BI Evaluations
- Litigation Support
- Negotiation Strategies
- Remote Team Leadership
- Claims Mentoring
- CCC One
- Guidewire
- Mitchell
- Xactimate
- MS Office
Certification
- 6-20 All Lines Adjuster License, Florida
- 17-70 General Independent Adjuster License, New York
- I-CAR 2000 Training, Proficient in arbitration, subrogation, estimating software
Timeline
Auto Property Damage Adjuster
First Student
07.2023 - Current
Initial Claims Handler
The General Auto Insurance
03.2021 - 07.2023
Property Damage Claims Adjuster
First Acceptance Insurance
10.2018 - 03.2021
High School Diploma -
Wesley Chapel High School
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