Open To Work
ELIZABETH MCGRAW-BUTLER
Customer Service
Westfield,IN
Work Preference
Summary
Diligent Customer Service Representative with a strong foundation in delivering exceptional service and support. Proven track record of efficiently resolving customer inquiries while consistently maintaining high satisfaction rates. Expertise in leveraging effective communication and problem-solving skills to enhance the overall customer experience. Committed to fostering positive relationships and ensuring customer loyalty through attentive service and proactive solutions.
Overview
1
1
Language
13
13
years of professional experience
Work History
Contact Representative
US DEPARTMENT OF TREASURY, INTERNAL REVENUE SERVICE
Indianapolis, IN
08.2023 - 09.2025
- Resolved taxpayer inquiries by researching accounts and interpreting tax law, regulations, and IRS procedures.
- Processed account adjustments, payments, and installment agreements with strict accuracy and confidentiality.
- Gained comprehensive knowledge of internal policies and procedures to address taxpayer issues, leading to a 4% reduction in resolution times.
Warehouse Associate
FEDEX - KELLY SERVICES
Indianapolis, IN
12.2022 - 08.2023
- Loaded and unloaded packages, maintaining safe handling and efficient flow across warehouse operations improving productivity by 4%.
- Scanned shipments using handheld devices, ensuring accurate tracking and package verification.
- Sorted incoming and outgoing freight by route, destination, and priority to support timely dispatch.
Census Field Manager
U.S. CENSUS BUREAU
Indianapolis, IN
07.2019 - 11.2020
- Supervised census taker field operations, assigning workloads and monitoring progress for complete coverage.
- Trained enumerators on interview techniques, device use, and Census Bureau procedures.
- Reviewed collected data for accuracy, completeness, and compliance with enumeration standards and a completion rate of 98%.
Sales Manager
MACY'S
Indianapolis, IN
05.2015 - 11.2017
- Led sales floor execution to deliver improved customer service scores by 3% and elevate selling standards.
- Coached associates on clienteling, product knowledge, and closing techniques.
- Monitored daily selling activity and adjusted staffing to support peak traffic.
District Manager
FAMILY DOLLAR
Richmond, VA
09.2012 - 06.2014
- Directed multi-store operations, ensuring consistent execution of sales, merchandising, and service standards.
- Coached store managers on staffing, scheduling, and performance expectations to strengthen daily execution.
- Monitored inventory controls and shrink reduction efforts increasing profitability by 5%.
Education
Some College (No Degree) - Marketing Management
Northern Michigan University
Marquette, MISkills
- Client support
- Effective listening
- Problem-solving skills
- Accurate data entry
- Customer service management
- Issue resolution
- Strong relationship management
- Customer service experience
- Proficient in computer applications
- Effective conflict resolution
- Proficient in Microsoft Office Suite
- Flexible problem-solving
Languages
English
Native or Bilingual
Timeline
Contact Representative
US DEPARTMENT OF TREASURY, INTERNAL REVENUE SERVICE
08.2023 - 09.2025
Warehouse Associate
FEDEX - KELLY SERVICES
12.2022 - 08.2023
Census Field Manager
U.S. CENSUS BUREAU
07.2019 - 11.2020
Sales Manager
MACY'S
05.2015 - 11.2017
District Manager
FAMILY DOLLAR
09.2012 - 06.2014
Some College (No Degree) - Marketing Management
Northern Michigan University