Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Elizabeth McIntosh

Orlando,FL

Summary

Adept Operator Specialist with a proven track record at Advent Health Orlando, showcasing exceptional skills in emergency response and team collaboration. Recognized for exceeding customer satisfaction through creative problem-solving and efficient equipment operation. Demonstrated leadership in enhancing operational efficiency and providing top-notch customer service, contributing to significant business achievements.

Overview

18
18
years of professional experience

Work History

Operator Specialist

Advent Health Orlando
Orlando, FL
04.2005 - 06.2023
  • Checked control panel and gauges during equipment operation.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Learned and followed safety and emergency procedures.
  • Responded immediately to routine and critical accidents, incidents and other emergencies.
  • Conducted training to improve troops' abilities.
  • Generated reports summarizing daily operations performance metrics.
  • Resolved customer complaints regarding operational issues promptly.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Associate of Science - Legal Studies

Valencia College
Orlando, FL
05-2013

Skills

  • Emergency response
  • Equipment operation
  • Control panel monitoring
  • Performance reporting
  • Customer service
  • Team collaboration

Accomplishments

  • Handled on-call responsibilities for over 10 years which included schedule coverage for all seven campuses when a call-out came about
  • Assisted in training new employees

Timeline

Operator Specialist

Advent Health Orlando
04.2005 - 06.2023

Associate of Science - Legal Studies

Valencia College
Elizabeth McIntosh