Elizabeth McKain
Colonial Heights,VA
Summary
Dedicated Returns Associate with proven skills in customer service, inventory management, and visual merchandising. Committed to enhancing the customer experience through effective problem-solving and team collaboration.
Overview
4
4
years of professional experience
Work History
Returns Associate
TJX Companies
Chesterfield, Virginia
02.2025 - Current
- Processed returned items efficiently and accurately for inventory management.
- Assisted team members in training on front-end procedures and policies.
- Maintained an organized display to highlight new and popular jewelry items.
- Assisted customers with product selection and provided jewelry care advice.
- Assisted team members with loading and unloading shipments to maintain workflow.
- Assisted customers with product selections and inquiries.
- Provided exceptional service to enhance customer shopping experience.
- Maintained clean and clutter-free front-end area.
Assistant Manager
Cato Fashions
Colonial Heights, Virginia
07.2022 - 02.2025
- Handled customer inquiries and provided assistance to enhance service quality.
- Collaborated with team members to ensure compliance with company policies.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained cleanliness in the backroom to promote a safe working environment.
- Assisted in unloading and stocking merchandise from delivery trucks.
- Maintained cleanliness and organization of assigned areas throughout the facility.
- Managed daily operations to ensure smooth opening procedures.
- Managed closing processes to ensure timely and accurate transactions.
Education
Associate of Arts - Art
Richard Bland College of William And Mary
Prince George, VA07-2024
Some College (No Degree) - Photography
Brightpoint Community College
Midlothian, VASkills
- Inventory management
- Customer service
- Visual merchandising
- Product knowledge
- Returns processing
- Conflict resolution
- Team collaboration
- Training assistance
Timeline
Returns Associate
TJX Companies
02.2025 - Current
Assistant Manager
Cato Fashions
07.2022 - 02.2025
Associate of Arts - Art
Richard Bland College of William And Mary
Some College (No Degree) - Photography
Brightpoint Community College