Alyssa Perez
Phoenix,AZ
Summary
Detail-oriented Returns Associate experienced in managing customer returns and processing refunds while maintaining accurate inventory. Effective in resolving issues and fostering positive relationships with customers and team members, driving satisfaction and improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Returns Associate
Amazon
Phoenix, Az
06.2026 - 09.2026
- Processed customer returns accurately and efficiently in a fast-paced environment.
- Processed customer returns efficiently using Amazon's inventory management system.
- Managed inventory levels of returned items, maintaining optimal stock flow.
- Attended monthly meetings with store managers, associates regarding best practices for handling returns, exchanges.
Inbound Associate
Amazon
Goodyear, Arizona
01.2022 - 06.2026
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Processed damaged items and resolved issues in inbound operations.
- Collaborated with team members to ensure smooth operational workflows.
- Maintained a clean and organized work environment to promote safety standards.
- Assisted in training new associates on procedures and best practices.
- Implemented best practices for handling hazardous materials safely and effectively.
Education
Az Ombidsman
Phoenix, AzSkills
- Returns processing
- Inventory management
- Efficient returns processing
- Data entry accuracy
- Customer relationship management
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
Timeline
Returns Associate
Amazon
06.2026 - 09.2026
Inbound Associate
Amazon
01.2022 - 06.2026
Az Ombidsman