Elizabeth McMurry
Nacogdoches,TX
Summary
Highly organized front desk receptionist with exceptional multitasking, time management, and customer service skills. Demonstrated ability to handle a high volume of tasks efficiently and effectively while maintaining a professional and friendly demeanor. Committed to providing outstanding service and willing to go the extra mile to assist others with problem-solving.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Greater East Texas Community Action Program
2023.11 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Clerk
McLendon Cleaners
2023.01 - 2023.10
- Examined dried clothes to identify stains, tears and issues.
- Delivered superior customer service by responding to inquiries and complaints.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Assisted with unloading and loading customer laundry items.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
Sales Associate/Assistant Manager
710 Vapors
2021.06 - 2022.10
- Engaged with customers to effectively build rapport and lasting relationships.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate/Assistant Manager
The Glass House
2019.07 - 2020.11
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Associate's Degree - Geography
Kilgore College
08.2025
Associate's degree - Geography
Blinn College
College Station08.2025
High school diploma or GED - General Studies
Kilgore College
Kilgore, TX01.2015
Skills
- Guest Relations
- Office Administration
- Front Office Management
- Clerical Support
- Cash Handling
- Mail distribution
- Spreadsheet tracking
- Departmental support
- Scheduling
- Verbal and written communication
- Sensitive information handling
- Appointment Scheduling
- Issue handling
Groups
Pi Theta Kappa - Gamma Omicron, 05/01/23, Present, An honor-society award for two year schoolings from Kilgore College.
Timeline
Front Desk Receptionist
Greater East Texas Community Action Program
2023.11 - Current
Clerk
McLendon Cleaners
2023.01 - 2023.10
Sales Associate/Assistant Manager
710 Vapors
2021.06 - 2022.10
Sales Associate/Assistant Manager
The Glass House
2019.07 - 2020.11
Associate's Degree - Geography
Kilgore College
Associate's degree - Geography
Blinn College
High school diploma or GED - General Studies
Kilgore College
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