ELIZABETH MCWILLIAMS

CADENCE BANK

08.2011 - Current

Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Backed up teller team by handling needs of new and existing customers at main counter.
Promoted financial products by maintaining excellent service offering knowledge.
Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Cross-sold bank products and services to meet customer needs and provide options.
Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
Worked closely with management to strategize sales techniques to increase branch production and customer service.
Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Boosted sales of bank products through effective cross-selling and up-selling techniques.
Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Increased branch revenue by cross-selling banking products tailored to individual client needs.