Elizabeth Medina

Receptionist

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Managed conference room schedules to ensure efficient use of space for meetings and other events.
• Scheduled office meetings and client appointments for staff teams.
• Maintained visitor log for entering and leaving facility for security purposes.
• Collected and handled expense reimbursements for Think staff personnel.
• Handled credit card reconciliation every month for expenses.
• Organized, maintained and updated information in computer databases.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Managed multiple tasks and met time-sensitive deadlines.

Sub Coordinator

• Reached out to Sub Program Leaders and Student Supervision Associates to find available replacements for call outs.
• Scheduled several subs daily to ensure schools have optimal coverage for call outs.
• Approved Sub's time cards daily on ADP.
• Handled the onboarding of new employees, Sub Program Leaders and Student Supervision Associates, by creating their EZ School accounts, by preparing orientation materials, and providing guidance on how to utilize EZ School.
• Assisted in additional projects related to the role.
• Handled assignments independently with good judgement and critical thinking skills.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Assisted with onboarding new Subs and securing EZ School completion.

• Supervised and assisted the students during their lunch, break times, and school events on school grounds.
• Enforced school rules and encouraged courtesy among all students.
• Ensured safety rules are being followed in alignment with Think Together's policy and the school's safe plan.
• Assisted students during the event of a harmful accident, such as lockdowns to ensure the safety of all students.
• Followed the school's discipline plan.
• Communicated concerns with school staff, teachers, and principal regarding students behavior.

• Under general supervision of the Stone Soup Director, planed, organized, and lead the child care program at site.
• Participated in a variety of activities; organized and lead other child care personnel in performing child care program activities
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
• Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
• Monitored the attendance and reports on the attendance and participation of children and staff.
• Communicated with staff, parents and administration regarding child behavioral needs.
• Developed and maintained lesson plans appropriate to the age groups in the child care program.
• Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
• Tracked and reported expenses accurately to manage program budgets.
• Maintained a variety of records and files (receipts, student behavioral records, and student/parent application packets).
• Collected fees (money order checks).
• Paperwork responsibilities included receipts, agency sheets, agency master, payment ledgers, registration ledgers, monthly masters, and student sign in and out time sheets.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Used POS system to enter orders, process payments and issue receipts.
• Operated cash register to record transactions accurately and efficiently.
• Assisted customers with returns, refunds and resolving transaction issues.
• Managed product transactions, collected payments, issued customer refunds and exchanges.
• Stocked, tagged and displayed merchandise as required.
• Worked in recovery with all departments of the store, handled organizing and cleaning up departments assigned
• Handled store inventory, created new ticketing labels, and added ticket tags to store products.
• Helped customers complete purchases, locate items, and join reward programs.