Summary
Overview
Work History
Education
Skills
Certification
Languages
Refrences
References
Timeline
Generic

Elizabeth Melton

Reno,NV

Summary

Adept at enhancing customer experiences and improving service quality, I leveraged complaint resolution and customer service skills at Urban Air and Walmart, boosting satisfaction significantly. Trained in health monitoring and patient transfers at Renown South Meadows Medical Center, I excel in multitasking and providing emotional support, demonstrating a strong commitment to hospitality and patient advocacy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Member

Urban Air
Reno, NV
09.2021 - 12.2025
  • Rotated through series of different stations based on team needs.
  • Identified needs of customers promptly and efficiently.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat
  • Trained new team members using approved training materials and information.
  • Participated in regular training sessions to improve product knowledge and service skills.

Team Member

Mountain Mikes - Reno
Reno, NV
10.2024 - 11.2024
  • Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Packaged and bagged cooked food and prepared items.
  • Organized food preparation stations and regularly replenished supplies.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Assisted in loading and unloading food items from delivery trucks.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Inspected workstations for cleanliness before beginning shift.

CNA Student

Renown South Meadows Medical Center
Reno, NV
10.2024 - 11.2024
  • Answered call lights promptly to assess needs of patients.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Demonstrated knowledge of infection control policies while performing all duties.
  • Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.
  • Observed changes in condition or behavior of patients and reported to nursing staff.
  • Encouraged patient participation in therapeutic activities such as walking, stretching exercises or physical therapy sessions.

At this time of training, I was assigned eight patients daily, a total of seven clinical days. Each clinical day was a twelve-hour shift. My goal as their assigned caretaker for the day was not only to help them with their everyday physical tasks, but also to help them with their mental well-being. Using the knowledge I was trained with, I would assist each patient with care, making sure to fully assess the situation not only to optimize my productivity, but also to ensure the comfort of my patients.

Team Associate

Walmart
Reno, NV
09.2022 - 03.2023
  • Assisted customers with locating items in the store, answered questions about products and prices.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Identified and quickly handled spill clean-up.
  • Assisted in setting up promotional displays and end-caps to highlight featured products.
  • Followed safety procedures for handling and disposing of hazardous materials.

Education

CNA License - Nursing

Majen Certification Training
1005 Terminal Way Ste 145 Reno, NV 89502
11-2023

High School Diploma -

Earl Wooster Highschool
1331 E Plumb Ln Reno, NV 89502
01-2023

Skills

  • Complaint resolution
  • Customer service
  • Hospitality and accommodation
  • Emotional support
  • Toileting assistance
  • Lifting and transferring
  • Feeding assistance
  • Health monitoring
  • Patient transfers
  • Maintaining confidentiality
  • Multitasking and organization
  • Patient advocacy
  • Cultural sensitivity

Certification

  • CNA License
  • BLS License

Languages

English
Professional

Refrences

  • Majen Certification Training : (775)-762-8039
  • TLC Family Wellness : (775)-799-8188
  • Natasha Chapman : (775)-440-4919
  • Cameron Nardone : (775)-462-1082

References

References available upon request.

Timeline

Team Member

Mountain Mikes - Reno
10.2024 - 11.2024

CNA Student

Renown South Meadows Medical Center
10.2024 - 11.2024

Team Associate

Walmart
09.2022 - 03.2023

Team Member

Urban Air
09.2021 - 12.2025
  • CNA License
  • BLS License

CNA License - Nursing

Majen Certification Training

High School Diploma -

Earl Wooster Highschool
Elizabeth Melton