Elizabeth Mendieta
ANGLETON,TX
Summary
Dedicated and focused administrative professional who excels in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Highly motivated individual with diverse experiences proving exceptional customer service and utilizing effective decision making skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
DAVIS AC & HEATING
12.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Clerk
United States Postal Service
01.2016 - 12.2021
- Scan labels on letters or parcels to confirm receipt
- Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork
- Serve customers at front retail counter
- Sort mail for delivery, arranging it in delivery sequence
- Deliver mail to residences and business establishments along specified routes by driving, and or hand deliver
- Sign for cash-on-delivery and registered mail before leaving the post office
- Hold mail for customers who are away from delivery locations
- Turn in money and receipts collected along mail routes
- Leave notices telling patrons where to collect mail that could not be delivered
- Bundle mail in preparation for delivery or transportation to relay boxes
- Record address changes and redirect mail for those addresses
- Return incorrectly addressed mail to senders
- Answer customers' questions about postal services and regulations
- Provide customers with change of address cards and other forms
- Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
Call Center Assistant
Brazosport College
05.2015 - 01.2019
- Operate telephone to answer, forward calls to appropriate parties, and provide information regarding various student services
- Manage a computer based communication system and serve as a central liaison for all campus communication activity
- Assist enrolled and prospective students with a variety of services over the phone including;
- Financial Aid, Apply Texas, MyBC, and Campus website
- Serve as the college central contact in receiving emergency messages
- Operate a security and maintenance radio
- Interfacing with students and general public
- Handle and maintain confidential student files
- Provide support to Financial Aid by receiving their calls and answering questions during peak hours
- Greet and assist all customers via phone or walk-in
Tax Preparer
H&R Block
01.2015 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Student Worker
Brazosport College | Library
01.2015 - 05.2015
- Stocked Shelves
- Assisted students with finding books or other materials
Data Entry Clerk
Quest Diagnostics
01.2009 - 01.2014
- Assisted clients
- Answered calls
- Received and ordered
- Data entry
Switchboard Operator
Brazoria County Court House
01.2005 - 01.2008
- Answered main switch board
- Transferred and forwarded calls to appropriate department
- Assisted in the mail room
Education
General Studies
Angleton High School
Angleton, TX05.2004
Skills
- Microsoft Office proficiency
- Results oriented
- Time Management
- Proper phone etiquette
- Flexible
- Meticulous attention to detail
- Dedicated and responsible
Timeline
Customer Service Representative
DAVIS AC & HEATING
12.2021 - Current
Clerk
United States Postal Service
01.2016 - 12.2021
Call Center Assistant
Brazosport College
05.2015 - 01.2019
Tax Preparer
H&R Block
01.2015 - 01.2018
Student Worker
Brazosport College | Library
01.2015 - 05.2015
Data Entry Clerk
Quest Diagnostics
01.2009 - 01.2014
Switchboard Operator
Brazoria County Court House
01.2005 - 01.2008
General Studies
Angleton High School
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