Elizabeth Mendoza
Oxnard,CA
Summary
Proven leader with extensive experience at Gap Inc, adept in inventory monitoring and team building. Excelled in enhancing customer satisfaction and loyalty through effective conflict resolution and professional service. Skilled in training staff and optimizing store operations, contributing to a seamless shopping environment. Demonstrates exceptional decision-making and safety enforcement, ensuring operational excellence.
Overview
5
5
years of professional experience
Work History
Key Holder
Gap Inc
Camarillo, CA
11.2022 - 08.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Sales Associate
Gap Inc
Camarillo, CA
11.2019 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Hueneme High School
Oxnard, CA06.2021
Skills
Safety enforcement
Inventory monitoring
Team Building
Employee scheduling
Training and mentoring
Decision-Making
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Key Holder
Gap Inc
11.2022 - 08.2024
Sales Associate
Gap Inc
11.2019 - 08.2024
Hueneme High School