Elizabeth Mercado
Corona,NY
Summary
Reliable and Hardworking professional with experience in customer service. Dependable, detail oriented, and committed to excellent service.
Overview
10
10
years of professional experience
Work History
Pharmacy technician/Customer Service Cashier
Prime Care Chemist inc
Ridgewood, New York
11.2025 - 07.2026
- Process and fill prescription orders accurately under pharmacist supervision
- Prepare, label, and organize medications for dispensing
- Communicate with patients, healthcare providers, and insurance companies
- Provide excellent customer service while maintaining patient confidentiality
- Tracked inventory levels, placed orders, and restocked medications to ensure availability and compliance with expiration dates.
- Processed customer payments through cash register, ensuring accurate transactions and efficient service.
- Operate the POS/register system and handle transactions efficiently
Cashier/Receptionist
Koeppel Subaru
Woodside, New York
08.2023 - 11.2025
- Greet customers and provide friendly, professional service while creating a welcoming environment
- Process cash, credit/debit card and other payment transactions accurately
- Checked customers in and out, ensuring accurate documentation of all necessary information
- Maintain an organized reception and cashier area while providing excellent customer service
- Assist customers with scheduling service appointments, answering questions and providing information about service
- Answer and direct phone calls, respond to customer inquiries, and communicate with service staff
- Maintain accurate customer records and update information in the company system
- Handled customer concerns professionally, assisting in resolution of issues
- Prepare invoices, receipts and other service-related documents
- Coordinated with technicians and departments to facilitate smooth and timely service
- Follow company policies and procedures while maintaining accuracy, professionalism, and confidentiality
Taco Bell Team Member
Taco Bell
Richmond Hill, New York
08.2017 - 09.2021
- Prepared and served food items, adhering to Taco Bell's quality guidelines.
- Operated cash register, processed transactions, and managed customer payments efficiently.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Worked with team members to enhance service efficiency during peak hours, improving overall customer satisfaction.
- Ensured cleanliness and organization in dining and kitchen areas, contributing to a pleasant customer experience.
- Removed debris and sanitized tables to maintain cleanliness for customer comfort. and removed trash and dirty plates to provide clean, welcoming a clean, welcoming dining environment.
- Restocked supplies and ingredients to support smooth operations throughout shifts.
Environmental Services Housekeeper
New York Presbyterian Queens
Flushing, New York
03.2016 - 10.2016
- Cleaned and disinfected patient rooms, hallways, offices, bathrooms, and common areas to ensure a safe and hygienic environment for patients and staff
- Followed hospital infection-control, sanitation, and safety procedures
- Properly handled and disposed of trash and contaminated materials according to hospital guidelines
- Replaced linens and restocked supplies to maintain cleanliness and comfort in patient areas
- Used cleaning chemicals and equipment safely and correctly
- Responded promptly to spills and urgent cleaning requests to minimize safety hazards and maintain cleanliness standards
- Maintained a professional and respectful environment for patients, visitors and hospital staff
- Worked efficiently in a fast-paced healthcare environment while paying close attention to detail
Education
High School Diploma -
Queens Academy High School
Flushing, NY01-2015
Skills
- Medication dispensing
- Organization
- Time Management
- Communication
- Teamwork and Collaboration
- Adaptability
- Problem solving
- Critical thinking
Timeline
Pharmacy technician/Customer Service Cashier
Prime Care Chemist inc
11.2025 - 07.2026
Cashier/Receptionist
Koeppel Subaru
08.2023 - 11.2025
Taco Bell Team Member
Taco Bell
08.2017 - 09.2021
Environmental Services Housekeeper
New York Presbyterian Queens
03.2016 - 10.2016
High School Diploma -
Queens Academy High School