Elizabeth Merritts
Fairborn ,OH
Summary
Proven leader and effective decision-maker, excelled as Shift Manager at McDonald’s, enhancing team performance and customer satisfaction through exemplary problem-solving and employee training. Demonstrated expertise in cash handling and fostering team collaboration, significantly contributing to workplace efficiency and profitability.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Shift Manager
McDonald’s
Beavercreek, OH
12.2006 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Managed daily store cash, daily deposits and monthly cash audits.
Education
Beavercreek High School
Beavercreek, OH1999
Skills
- Cash Handling
- Cash Audits
- Decision-Making
- Customer service focus
- Employee Training
- Team Collaboration and Leadership
Timeline
Shift Manager
McDonald’s
12.2006 - Current
Beavercreek High School