Elizabeth Mesker
Forest Knolls,CA
Summary
Proven leader in property management with a track record of enhancing community satisfaction and financial stability at Hansen Management and Maintenance Co., Inc. Excelled in budget planning and problem-solving, achieving significant cost reductions and compliance improvements. Skilled in Microsoft Office and clear communication, adept at fostering strong relationships with boards, vendors, and residents. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Overview
9
9
years of professional experience
Work History
Community Association Manager
Hansen Management and Maintenance Co., Inc
Tahoe City, CA
05.2019 - 08.2024
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Enforced compliance with community regulations and guidelines.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Reduced delinquency rates by implementing effective collection procedures while maintaining open lines of communication with homeowners facing financial difficulties.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Prepared comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Negotiated contracts with service providers, securing high-quality services at competitive prices for the associations managed.
- Implemented preventive maintenance programs to prolong the lifespan of community assets and reduce repair costs.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Streamlined administrative processes, increasing efficiency in day-to-day operations within the communities managed.
- Organized successful community events to foster a sense of unity among residents within various neighborhoods managed.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Coordinated communications between residents, board members, contractors, and staff to keep everyone informed about important updates or changes within the communities.
- Evaluated and recommended improvements to community amenities, enhancing overall resident satisfaction and property values.
- Communicated effectively with owners, residents, and on-site associates.
- Developed annual operating budgets
- Responded to Common Area Maintenance (CAM) inquiries.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Manager
Mesker Drywall Inc.
Forest Knolls, CA
10.2015 - 05.2019
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Store Manager
Proof Lab
San Rafael, CA
05.2015 - 05.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Created employee schedules to align coverage with forecasted demands.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
- Performed recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Kinesiology
San Francisco State University
San Francisco, CA05.2015
Associate of Arts - Liberal Arts: Natural Sciences
College of Marin
Greenbrae, CA12.2012
Associate of Arts - Liberal Arts: Social Sciences
College of Marin
Greenbrae, CA05.2012
Skills
- Board of directors support
- Property Management
- Community guidelines enforcement
- Budget Planning
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Critical Thinking
- Clear Communication
- Customer service-focused
- Microsoft Office
- Data Entry
- Task Prioritization
- Maintenance knowledge
- Staff Management
- Problem-solving aptitude
- Schedule Coordination
- Tracking operating expenses
Timeline
Community Association Manager
Hansen Management and Maintenance Co., Inc
05.2019 - 08.2024
Office Manager
Mesker Drywall Inc.
10.2015 - 05.2019
Store Manager
Proof Lab
05.2015 - 05.2019
Bachelor of Science - Kinesiology
San Francisco State University
Associate of Arts - Liberal Arts: Natural Sciences
College of Marin
Associate of Arts - Liberal Arts: Social Sciences
College of Marin