Elizabeth Miles
Richmond,VA
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Department of Motor Vehicles
09.2024 - Current
- Resolved customer inquiries through multiple channels, ensuring high satisfaction rates.
- Managed high-volume call environments, maintaining professionalism and efficiency.
- Implemented process improvements that enhanced response times and service quality.
- Trained new representatives on systems and best practices for customer interactions.
- I have been up trained in driver license and compliance.
Customer Service Representative
Results CX
04.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assist members wit lu updating demographics, change doctors, and review benefits.
Deli Clerk
Pulix
02.2018 - 03.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Sale Rep
Results Companies
06.2012 - 11.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Assisting with members cable, internet and phone sales and issues.
Bakery Clerk
Panera Bread
03.2007 - 06.2012
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Education
Diploma -
George Wythe High School
06.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Leadership roles
- Seasonal Supervisor
- MS Office
- Excell
Timeline
Customer Service Representative
Department of Motor Vehicles
09.2024 - Current
Customer Service Representative
Results CX
04.2019 - Current
Deli Clerk
Pulix
02.2018 - 03.2019
Sale Rep
Results Companies
06.2012 - 11.2018
Bakery Clerk
Panera Bread
03.2007 - 06.2012
Diploma -
George Wythe High School