Ebony Mendez
Fresno,CA
Summary
Results-driven Manager with expertise in Department of Motor Vehicles operations, specializing in team leadership and payroll documentation. Proven ability to enhance employee satisfaction through targeted training initiatives and process optimization. Strong commitment to compliance and delivery of high-quality services, achieving notable improvements in operational efficiency.
Overview
10
10
years of professional experience
Work History
Manager I
Department of Motor Vehicles
11.2021 - Current
- Ensured efficient workflow by assisting daily operations and following policies.
- Facilitated project success through effective communication and team collaboration.
- Gained knowledge of departmental standards by participating in training sessions.
- Streamlined project management by maintaining organized records of completed tasks.
- Enhanced productivity by utilizing software tools for scheduling and resource allocation.
- Improved employee engagement by managing and motivating team performance.
Motor Vehicle Representative
Department of Motor Vehicles
07.2015 - 11.2021
- Ensured compliance with state regulations by efficiently processing vehicle transactions.
- Enhanced customer satisfaction by providing accurate licensing information and support.
- Trained new employees on departmental procedures, building a knowledgeable team.
- Reduced customer wait times by leading workflow enhancement initiatives.
- Resolved customer issues quickly by identifying problems and delivering timely solutions.
- Maintained organized records, improving office productivity and documentation accuracy.
Education
High School Diploma -
Bullard High School
Fresno, CASkills
- Effective team leadership
- Effective time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Employee file maintenance
- Benefits administration
- Payroll documentation
- Research support
- Employee relations management
Timeline
Manager I
Department of Motor Vehicles
11.2021 - Current
Motor Vehicle Representative
Department of Motor Vehicles
07.2015 - 11.2021
High School Diploma -
Bullard High School