Elizabeth Miles
Fifth Third Bank
Greenwood,IN
11
years of professional experience
Proven people-first leader with over 10 years of experience building high-performing teams, streamlining operations, and creating standout customer experiences. Skilled in coaching, staffing, and cultivating positive work cultures that drive results. Passionate about developing others, solving problems, and bringing structure and energy to fast-paced environments.
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Work History
Personal Banker II
11 Months- Developed personalized banking solutions to meet customer financial needs.
- Guided clients through account setup and product selection processes.
- Enhanced customer satisfaction through proactive service and problem resolution.
- Collaborated with team members to streamline branch operations and improve efficiency.
- Implemented strategies to increase cross-selling of bank products and services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Store Manager
10 Months- Led and managed daily store operations, driving overall sales performance, customer satisfaction, and brand loyalty.
- Recruited, trained, and developed a high-performing sales team focused on delivering exceptional customer experiences.
- Analyzed sales reports and KPIs to identify business trends and implement action plans to achieve sales goals and drive profitability.
- Oversaw visual merchandising and floor sets to align with brand standards and marketing campaigns.
- Managed scheduling, payroll, and labor budgets while ensuring optimal staffing for peak shopping hours.
- Resolved customer concerns with professionalism and efficiency, promoting a positive brand image.
- Fostered a culture of accountability, motivation, and continuous improvement through coaching and performance reviews.
- Collaborated with district leadership to implement company-wide initiatives and meet regional performance targets.
Assistant Store Manager
1 Year 6 Months- Supported the Store Manager in leading day-to-day operations, ensuring a seamless customer experience and driving store performance.
- Assisted with recruiting, training, and developing sales associates to meet performance expectations and uphold brand standards.
- Co-led floor leadership by setting daily sales goals, providing on-the-spot coaching, and celebrating team achievements.
- Ensured visual merchandising and in-store presentations reflected current marketing campaigns and seasonal guidelines.
- Managed inventory processes including shipment, stockroom organization, and floor replenishment to maximize product availability.
- Resolved customer issues with a focus on retention and satisfaction, maintaining a positive and welcoming store environment.
- Helped monitor sales metrics and labor reports to make real-time decisions supporting profitability and productivity.
- Promoted a strong team culture through active communication, recognition, and accountability.
Lingerie Manager
1 Year 4 Months- Led the lingerie department by driving sales, managing visual presentation, and ensuring the highest level of product knowledge among team members.
- Provided expert fit guidance and personalized customer service, creating a confident and comfortable shopping experience for all guests.
- Trained and coached associates on lingerie product features, customer engagement, and selling strategies to meet daily and monthly goals.
- Partnered with store leadership to plan and execute floor sets, promotions, and seasonal launches specific to the lingerie category.
- Managed inventory flow and ensured accurate stock levels for key sizes and styles, reducing shrink and out-of-stock issues.
- Analyzed sales performance and customer feedback to identify growth opportunities within the lingerie department.
- Maintained brand standards in fitting rooms, displays, and selling zones to ensure a clean, welcoming environment.
- Supported store-wide initiatives by assisting in recruitment, team development, and cross-functional leadership coverage when needed.
Brand Operations Supervisor
2 Months- Oversaw daily brand operations, including shipment processing, inventory management, and visual execution to ensure a seamless shopping experience.
- Managed back-of-house functions, maintaining stockroom organization, accurate product placement, and timely replenishment to the sales floor.
- Supported merchandise flow and ensured execution of brand standards, pricing, promotions, and signing in alignment with corporate directives.
- Trained and coached team members on operational procedures, safety protocols, and efficiency standards to support company goals.
- Partnered with sales leaders to align brand presentation with selling priorities and ensure availability of key items.
- Utilized business reports and operational tools to drive productivity and minimize shrink, supply costs, and inefficiencies.
- Supported new hire onboarding and ongoing development to build a strong, cross-functional team.
- Collaborated with leadership to maintain compliance with company policies and safety regulations.
Beauty Supervisor
2 Years 8 Months- Led the beauty department to drive category performance, ensuring strong product knowledge and delivering exceptional customer experiences.
- Coached associates on fragrance and beauty product features, selling techniques, and personalized recommendations to exceed sales goals.
- Executed brand promotions, product launches, and visual merchandising strategies to align with company standards and seasonal campaigns.
- Maintained accurate inventory levels, processed shipment efficiently, and ensured timely restocking of high-demand beauty items.
- Partnered with store leadership to plan daily sales focuses and coach team members in real-time to maximize productivity.
- Ensured testers, displays, and product presentation met brand standards while maintaining cleanliness and compliance with safety guidelines.
- Analyzed sales reports to identify bestsellers and underperforming items, adjusting strategies to drive conversion and customer engagement.
- Fostered a culture of confidence, fun, and customer connection within the beauty department.
Operations and Staffing Supervisor
6 Months- Oversaw all staffing functions including recruiting, interviewing, hiring, and onboarding to ensure the store was fully staffed with top talent.
- Developed and maintained weekly employee schedules based on business trends, availability, and payroll budget, ensuring optimal floor coverage and operational efficiency.
- Facilitated new hire orientation and led ongoing training initiatives to support team growth, product knowledge, and consistent customer experience standards.
- Provided hands-on coaching and performance development for team members, promoting a culture of accountability, growth, and continuous improvement.
- Supported succession planning by identifying high-potential employees and providing them with leadership development opportunities.
- Cultivated a positive, inclusive work environment by fostering open communication, recognizing contributions, and promoting a collaborative team culture.
- Partnered with leadership to manage staffing strategies for peak seasons, special events, and high-volume days.
- Ensured compliance with company policies, labor laws, and safety protocols related to staffing and scheduling practices.
Sales Support and Generalist
2 Years- Processed customer orders, exchanges and returns and kept customers informed about progress.
- De-escalated customers with communication skills and sales expertise.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Operated register, handled cash and processed credit card transactions.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Followed loss prevention strategies, minimizing theft.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Cross-sold products to boost overall sales purchases.
Education
Associate Degree - Education
Skills
Compelling leadership skills
Rapport and relationship building
Coaching and Mentoring
Reporting and Documentation
Focus and Follow-Through
Staff Development
Profit and Loss Management
Problem Anticipation and Resolution
Policy Development and Enforcement
Performance Assessment
Merchandise Strategizing
Service-driven sales
Education
true
Timeline
Personal Banker II
Fifth Third Bank
08.2025 - 07.2026Read More
Store Manager
Victoria's Secret & PINK
01.2024 - 11.2024Read More
Assistant Store Manager
Victoria's Secret & PINK
07.2022 - 01.2024Read More
Lingerie Manager
Victoria's Secret & PINK
03.2021 - 07.2022Read More
Brand Operations Supervisor
Victoria's Secret & PINK
01.2021 - 03.2021Read More
Beauty Supervisor
Victoria's Secret & PINK
05.2018 - 01.2021Read More
Operations and Staffing Supervisor
Victoria's Secret & PINK
11.2017 - 05.2018Read More
Sales Support and Generalist
Victoria's Secret & PINK
11.2015 - 11.2017Read More
Ivy Tech Community College of Indiana
Associate Degree from Education
Read More